Completed
SOS - Share Device Camera
clay
I'd like to see a feature in SOS that a phone user can share the phone's camera with the support tech either in addition to the screen or instead of the screen. Having the ability to have the customer show the tech what is happening with another device would be great. For competitor reference, ConnectWise View or RescueAssist Camera Share.
Comments
Hello! We have now released our Splashtop AR Functionality:
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/4406714361243-Splashtop-AR
@Clay,
Thanks for the feedback, and got your point!
I will talk to the development team regarding the feature request. Again, thank you for the valuable feedback and detailed information.
-Vans
@Clay,
Just to clarify, is it you want to share the camera view of the local device (where you remote from) or the remote device (where you remote to)? If it is the latter, now when you use SOS to connect to a phone, then if the camera app is opened, you should be able to see the camera view. Does this help?
A purpose built remote camera sharing function would be ideal, is needed more than ever, and would keep splashtop competitive:
https://www.beyondtrust.com/remote-support/features/insight
https://www.logmeinrescue.com/solutions/remote-camera-sharing
https://www.connectwise.com/software/control/premium-extension-view
Agreed, this would be very useful in a variety of scenarios.
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