User Management Improved

Managing which users can access which devices can get difficult with the small popup window.  This currently requires lots of scrolling and can be confusing when you have 100s of computers and dozens of groups.

For better usability the user management popup window should be replaced with a full page that makes it a lot easier to tell which users have access to which devices and groups efficiently. 

There is a lot of room for improvement of this area and it seems like it should be low hanging fruit.

 

1 <3 Splashtop

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Comments

7 comments
  • @Chris,

    Thanks for the feedback! We are aware of this problem and also got similar feedback from other users. The team is working on finding a solution/new design to improve the user experience to configure access permission. Please stay tuned.

    Again, thank you for your valuable feedback!

    -Vans

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  • Hello Chris,

    Have submitted the request to Support but no reply on my request. 

    My problem is, Am unable to Login into the account here is the screenshot
     
    Have contacted my Company Admin, he told me that he disabled the Firewall and there is no obstacles it-seems. So even Am unable to login
     
    Please help me... Am waiting.. 
     
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  • @Gopal,

    The team has replied to your ticket and will ask for your help to collect logs so we can address the cause.

    Thanks,
    Vans

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  • Thanks it is great to know that Splashtop Team are working to improve this. I would like to add it would also be very nice to have a user audit report to list the users and show which devices each user has access to. This way admins could easily discover if they have given a user too many (or not enough) resources.

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  • Hi all,

    We deployed an improvement to the access permission page (applicable to Splashtop Remote Support users). Please have it look and give us feedback. Hope it helps!

    Phil

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  • Just chiming in to say that the new interface is *SO* much of an improvement  and is no longer super frustrating. Thanks for this!

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  • Thank you Annie! We're very happy to hear that.

    Our latest Splashtop Business app release (published last week) also makes it easier to scroll through long group lists.

    For those of you who use the "group admin" feature, we also improved the usability a bit, with a more easily scrollable list and "Check All"/"Uncheck All" shortcuts.

    Please keep letting us know what could be working better.

    Phil

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