"Cannot Connect - Please make sure network is available

Problem: When I try to connect to these computers I get the following "Cannot Connect - Please make sure network is available and Splashtop streamer is running"

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  • Hello, I had a user yesterday with that message.  My network was up and their desktop was running.  I remoted to the services of users machine where the splashtop streamer was running and restarted both of the splashtop services.  Was able to connect afterwards.

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  • getting same message. have restarted streaming computer several times and have changed the default port and then back to default. still unable to get in.

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