Splashtop dialog: "Enter Your Personal Code" ?

A have a particular machine I'm trying to connect to.  I enter my Windows domain credentials, and a new dialog appears:

The prompt is: "Enter Your Personal Code".

I tried my splashtop password, but that's not it.  What is this "code"?

I ran the diagnostics tool and it's fine.  

 

I tried the same machine with someone else's (the user who normally is using this machine).  Was able to connect successfully.

Strangely also... this machine appeared to go offline for most of yesterday.  Today it's OK.

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