Computer Not Showing Up in List of Devices
We recently purchased 3 identical computers, and installed the Splashtop Streamer and Splashtop for Business on all of them. Through my endpoint management software, I can access all of them via the Splashtop Streamer. In order for our end users to access their computers remotely, they need Splashtop for Business. The install worked perfectly on 2/3 of the computers, but the third does not show up in our list of devices.
I have re-run this install many times by now, from the end-user account, domain-admin, local-admin... I've done everything but boot to Safe Mode and install it from there. Splashtop support has asked the end user to sign into the Streamer or to re-install the Streamer, despite my repeated assurances that the Streamer is working correctly (since I can remotely access the device), and that it is not the problem.
Has anyone ever encountered this issue before? Currently it is not too much of an issue, because there is another computer that this user can remotely access for the tasks in question. But if Splashtop is only going to work on 2/3 of new computers going forward..... then it's time to look at alternatives.
Thanks in advance, anyone who can help!