2FA administrator reset

Hi in our other applications we use 2FA for administrators can reset a users' 2FA so the user can set it up again, a common one is if the user gets a new phone. Walking them through getting logged in and changing it with a recovery is confusing for the users and time-consuming for our Helpdesk.

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  • Official comment

    Hi Helpdesk Team,

    Thanks for part-taking the Splashtop community

    We do not allow such functionality due to security reasons. But we do consider your suggestion to be very insightful. I have passed it on to our product development team to see if they could implement the changes in the future.

    Again, we are extremely grateful that you took the time to send us your feedback. 

    Have a good one!

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