Remote System is Always "Active Now"

Within the past few weeks we have a remote system that always reports the User Activity as "Active now" no matter how long it has been idle.

We aren't certain whether this began when we updated the streamer to 3.5.0.2 or when the user unfortunately allowed Microsoft to install Windows 11 on the previously Win 10 system.  Reverting to Win 10 is no longer an option.

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  • Official comment

    Hi Lemuel,

    Thanks for part-taking in the Splashtop community!

    I've gone ahead and opened a support ticket for you regarding the issue that you're experiencing with Splashtop, you will be assisted by our agent shortly :) 

    Have a good day!

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  • One month later and no contact from any agent...

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  • Hi Lemuel,

    We've reached out to you on April 20, but unfortunately didn't receive any reply.

    The agent opened another support for you, please visit https://support-splashtopbusiness.splashtop.com/hc/en-us/requests and login with your account to see the content of the ticket.

    Thank you!

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