Verify what your techs can see and access
When setting up a new user/tech - how do you verify what they can see and access?
I have assigned 3 customers to a tech, and he claims he cant see anything in his portal... with 2fa enabled its not possible for me as an admin to verify or check this.
I am not even able to reset the password, as it sends an email to the user - i have no way of setting a password that i know, so I can get access. (disabling 2fa until done)
Add a feature so I can either reset the password or assume the identity of a given user ....