Not function correctly on Windows on Arm computer

My laptop is ThinkPad X13s which is powered by Snapdragon 8cx Gen 3. I have installed the Splashtop Business Client App and it is runnable under the x64 emulator but has a glitch screen when it connects to other computers. The glitch makes it unusable for doing the remote job.

I have tried the beta test of the web app, and it works but I prefer using the classic app because I really need multiple displays while I am remoting.

And also, the streamer can be run under the x64 emulator but is not connectable from other computers to the WoA device.



  • Official comment

    Hi Joye,

    Thanks for sharing your feedback with us. I notice that you have an open ticket with our support agent already, hope you will receive the support and answer you need.

    Have a wonderful day!

  • I am using an ARM64 computer and having the same issue. The icons are big and low res with most of the screen off the edge, and the cursor isn't where it shows.

    Has there been a resolution to this?

  • Try to switch to the legacy mode, everything will be perfect on the ARM machine.


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