Cannot See Remote User's Cursor

When remote controlling a users computer I am unable to see THEIR cursor...only my own.  This makes it VERY hard to assist them particularly when a user is having an issue and I ask them to "show me" what they are doing.  I can see the effect of what they do...but I cannot see their cursor.

 

It would be nice to have an option swap control back and forth while in session and be able to see what the remote user is actually doing

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  • Wouldn't this be the setting "Show Remote Cursor" under the View Options...the Eye Icon?  With it checked you can see the remote user's cursor move around, separate from the technician's remoting in.

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