Perché non viene trasmesso alcun suono sul mio dispositivo da un dispositivo macOS?

Segui

Note: On Apple Silicon devices, streaming audio is not supported due to the driver is not able to be installed. We're currently working on it, but the timeline is not set for implementation.

 

Per riprodurre l'audio durante la connessione a un dispositivo Mac, è necessario installare il driver audio.

mac_install_sound_driver_en-us.png

If the remote devices are macOS 10.7/10.8 machines, you will need to manually install the sound driver, more details.

Se i dispositivi remoti sono macOS 10.13 o versioni successive , Apple introduce una nuova funzionalità di sicurezza che richiede l'approvazione dell'utente prima di caricare nuove estensioni di terze parti su un computer macOS 10.13 o versioni successive. Pertanto, potrebbe essere necessario approvare il caricamento di Splashtop Remote Sound prima di poter riprodurre l'audio da un dispositivo macOS al dispositivo.

(Se tutte le istruzioni riportate di seguito sono state applicate ma non hanno ancora alcun suono, si prega di seguire questo articolo per la soluzione alternativa: Link.)

Come approvare il caricamento di Splashtop Remote Sound

1. Dopo aver installato lo streamer versione 3.3.6.0 o più recente su un dispositivo macOS 10.13 o versioni successive, il sistema visualizzerà un avviso.

Open_Security_Preference_en-us.png

2. Fare clic su "Apri Preferenze di sicurezza"o andare alla scheda Preferenze di Sistema/Sicurezza &Privacy/Generale, fare clic sul pulsante "Consenti"sull'opzione Il software di sistema da parte dello sviluppatore "Splashtop Inc. "è stato bloccato dal caricamento. Il pulsante Consenti potrebbe essere bloccato, ricorda di sbloccare e quindi fare clic sul pulsante Consenti.

Please note that the option to allow loading is only available for 30 minutes after the System Extension Blocked warning popped.

allow_en-us.jpg

3. Fare clic su "OK"se viene visualizzato l'avviso di estensione del sistema.

 

Please note: These settings only apply to the user account on which they are granted. If you have multiple user accounts on a device, you will need to grant permissions on each.

Cosa succede se ho perso il timer di 30 minuti per caricare Splashtop Remote Sound?

Segui i passaggi per reinstallare il Mac Streamer:

a. Double-click on the "Splashtop_Streamer_Mac_vx.x.x.x.dmg" file. (The file name will vary depending on the version downloaded.)
b. Open the DMG file then double-click "Uninstall Splashtop Streamer."
c. If a warning message appears, click "Open" in the message box.
d. Input user password to continue the Running if the system requests it.
e. Open "Splashtop_Streamer_Mac_vx.x.x.x.dmg" file to re-install Mac Streamer
f. Restart your Mac

 

What if I don't see the Allow button in System Preferences?

Please follow the steps to reset System Extension Privacy:

a. Open the DMG file then double-click "Uninstall Splashtop Streamer."
b. Reboot your Mac to Recovery Mode: Press Command(⌘) + R during the procedure of reboot.
c. Open Terminal in Recovery mode and input the commands for reset. (Utilities > Terminal)
d. Input the commands:

/Volumes/{Your Disk Name}/usr/bin/sqlite3 /Volumes/{Your Disk Name}/var/db/SystemPolicyConfiguration/KextPolicy 'delete from kext_policy where team_id="CPQQ3AW49Y";'
/Volumes/{Your Disk Name}/usr/bin/sqlite3 /Volumes/{Your Disk Name}/var/db/SystemPolicyConfiguration/KextPolicy 'delete from kext_load_history_v3 where team_id="CPQQ3AW49Y";'

* replace {Your Disk Name} with your main hard disk directory name. (Terminal > /Volumes/ press Tab)

e. Reboot your Mac

f. Open "Splashtop_Streamer_Mac_vx.x.x.x.dmg" file to re-install Mac Streamer

 

Perché non c'è ancora alcun suono dopo aver approvato il caricamento di Splashtop Remote Sound?

  1. Make sure the Splashtop Remote Sound is installed.
    You can follow the below steps to verify that Splashtop Remote Sound is correctly installed.  

    a. Open System Preferences and select Sound as shown below:System_Preferences_Sound_en-us.png

    b. The "Input" and "Output" of the Sound settings should contain Splashtop Remote Sound as shown below:
    mac_sound_input_en-us.png
  2. Please make sure Input volume and Output volume are at maximum when during a remote session. This may help if you still can't get sound.  (Some users told us that this was the reason why they were not getting sound on their tablet/phone.)
    mac_sound_output_en-us.png
  3. For macOS 10.14 or later, the additional microphone setting is required to allow the Splashtop Streamer to stream sound over the remote connection: mac_microphone_en-us.png
    (Please note that if this is already checked, you can uncheck and recheck it. Users have reported that this action prompts the permission to reset if it wasn't working before.)

  4. Please verify that the "Output sound over the remote connection only" button is selected in the Settings tab of the Splashtop Streamer box as shown below.mac_sound_option_en-us.png
  5. If your Sound settings contain Soundflower instead of Splashtop Remote Sound (like below picture):
    Sound_output_Soundflower_en-us.png

    Please follow the steps to re-install the Sound Driver:
    a. Click "Uninstall Sound Driver" in the Settings tab of the Splashtop Streamer box:mac_uninstall_sound_en-us.png

    b.Click "Install Splashtop Streamer" as shown below:mac_install_sound_driver_en-us.png

    c. Restart your Mac.

Flusso audio da macchine macOS 10.7/10.8

For newly-install Splashtop Streamer cases, Install Sound Driver button has been disabled on macOS 10.7/10.8 machines, but you can follow below steps to make streaming sound work:  

  1. Revert to older version of the Streamer: Deployment Streamer; Login Streamer.
  2. Manually install Soundflower sound driver.
  3. Upgrade to the newest version once sound driver is insalled.

Per i casi già installati Splashtop Streamer, funziona ancora per lo streaming audio se si dispone del driver audio installato in precedenza.

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Please note: 

On all MacOS versions, remote sessions connecting to a computer at the pre-login state (when there is no user account that is logged into) will not be able to send audio over the remote session. To fix this, log into a user account on the computer, and then disconnect the Splashtop remote session, but do not log out of the user account. Then, when you reconnect, you'll hear audio.

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