Allow entry of existing desktop login PIN to access for IT
Since 2015, this problem is still an issue. (It's 3 weeks from 2023).
Client has changed his login password to a Microsoft suggested PIN usage which inadvertently locks IT out, even if IT knows the correct PIN.
Client has never installed a desktop login password but again, the sad PIN.
Not everyone can install streamer with no credential check (HIPAA and Financial regulations).
Splashtop Help desk agrees, we need PIN support or a way around this.