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Crashes in High Sierra

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WND AG
Segui

Since the update to High Sierra, Splashtop Business crashes constantly.

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

I already saw that 3.1.4.1 had problems and reainstalled but that didn't help. Software is Business 3.1.6.0

Any news?

Thanks

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10 commenti
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    Support

    @Info,

    Sorry about the issue, and yes, we are looking into this. 

    Can you also help collect crash logs?

    • Console->User Diagnostic Reports, Splashtop Business*.crash

    You can file a ticket and attach your logs.

    Thanks,
    Vans

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    Jake Dambergs

    I'm having the same problem. Crashes since High Sierra, Splashtop Business won't run.

     

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    Support

    @Jake,

    Please try the beta build, and let us know if it helps:

    https://www.dropbox.com/s/d9wbzv8pp7l73fh/MAC_SRC_STB_v3.1.7.9_20170929_86000.dmg?dl=0

    Thanks,
    Vans

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    Peter Norman
    (Modificato )

    Thank-you Vans!  The beta build you provided above has resolved the repeated crashing problem I was experiencing!

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    Support

    @Peter,

    Great! Thanks for letting us know. We will include the fix in the upcoming new version of the app.

    Thanks,
    Vans

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    Franklin Marder

    Ditto here although the crashes only occur when I close disclosure triangles so it is not major but does need to get fixed. I am on APFS which I would guess is the net cause.

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    Franklin Marder

    The beta has fixed the problem. I like the new style toolbar as well. Thank you.

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    Support

    @Fmarder,

    Thanks for your input and feedback! 

    Vans

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    Franklin Marder

    Thanks for being so responsive to our needs. The majority of my billable hours is due to remote support so being able to use the app on the latest and greatest Apple has to offer is rather critical.

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    info

    I have the same problem. I've downloaded the beta and will test.

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