1. Splashtop Business - Supporto
  2. Community
  3. Community Ideas and Help - Q&A - Splashtop Streamer (Mac)

Crashes in High Sierra

Avatar
WND AG

Since the update to High Sierra, Splashtop Business crashes constantly.

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

I already saw that 3.1.4.1 had problems and reainstalled but that didn't help. Software is Business 3.1.6.0

Any news?

Thanks

0

Commenti

10 commenti
Ordina per Data Voti
  • Avatar
    Support

    @Info,

    Sorry about the issue, and yes, we are looking into this. 

    Can you also help collect crash logs?

    • Console->User Diagnostic Reports, Splashtop Business*.crash

    You can file a ticket and attach your logs.

    Thanks,
    Vans

    0
  • Avatar
    Jake Dambergs

    I'm having the same problem. Crashes since High Sierra, Splashtop Business won't run.

     

    0
  • Avatar
    Support

    @Jake,

    Please try the beta build, and let us know if it helps:

    https://www.dropbox.com/s/d9wbzv8pp7l73fh/MAC_SRC_STB_v3.1.7.9_20170929_86000.dmg?dl=0

    Thanks,
    Vans

    0
  • Avatar
    Peter Norman
    (Modificato )

    Thank-you Vans!  The beta build you provided above has resolved the repeated crashing problem I was experiencing!

    0
  • Avatar
    Support

    @Peter,

    Great! Thanks for letting us know. We will include the fix in the upcoming new version of the app.

    Thanks,
    Vans

    0
  • Avatar
    Franklin Marder

    Ditto here although the crashes only occur when I close disclosure triangles so it is not major but does need to get fixed. I am on APFS which I would guess is the net cause.

    0
  • Avatar
    Franklin Marder

    The beta has fixed the problem. I like the new style toolbar as well. Thank you.

    0
  • Avatar
    Support

    @Fmarder,

    Thanks for your input and feedback! 

    Vans

    0
  • Avatar
    Franklin Marder

    Thanks for being so responsive to our needs. The majority of my billable hours is due to remote support so being able to use the app on the latest and greatest Apple has to offer is rather critical.

    0
  • Avatar
    info

    I have the same problem. I've downloaded the beta and will test.

    0

Accedi per aggiungere un commento.

Non hai trovato quello che cercavi?

Nuovo post