Streamline 'already in a session using a different device' process.

On my main desktop I'm usually logged into a couple/few machines via SplashTop.  A problem I often encounter is if I'm away from my desk and need to access a computer from a different device I get the "Your account is already in a session using a different device (MY-DESKTOP).  You can only establish multiple sessions from the same device."  [OK]

99% of the time I suspect when a user gets that message-- they do what I do:  Go back to the computer listing view, and scroll down the full list, looking for any computers with active connections.  Hit properties on each one, check if they're the account connected, click disconnect, and then retry.

If you're in a multi-user business account, there might be many active connections, of which only a few are yours, in our case I have to scroll through 100+ machines looking for that 'connected' indicator.

I suggest the better way, the way that would fit the majority use case would be:

"Your account is already in a session using a different device (MY-DESKTOP) it is connected to COMPUTER-A, COMPUTER-C, COMPUTER-D. Click 'Disconnect All' to disconnect all the open connections to allow this session".  [ DISCONNECT ALL ] [ CANCEL ]

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Commenti

6 commenti
  • I agree

    2
  • I completely agree, its not very efficient every time leaving the office to go on a customer site or similar, that we have to wait minutes in order to get a remote session up and running on a laptop for example.

    Make it come up with a popup and give us the option to have the other logged in device kicked out instantly!

    This is a real world scenario!  And dont come back with that we just need to sign up for an additional user. Listen to your customers!

    1
  • Either a pop up offering the option to disconnect other connection or the ability to login to my.splashtop.com and disconnect the computer with the active connection.

    0
  • Yes 100000%. It's super annoying.

    0
  • The feature exists in both the my.splashtop.com and the business app. 

    my.splashtop.com:

    1. Locate the device with the active connection.  Under computers look for the device that has a green circle and double-arrows around the screen icon.

    2. Click the 3 dots on left side.

    3. Select "Disconnect Current Session".

    Business App:

    1. Locate the device with the active connection it's the device that has a green circle and double-arrows around the screen icon.

    2. Select device and click the gear icon.

    3. Click the "Disconnect" button.

    -1
  • Ryan you aren't understanding the issue

    0

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