Can't connect into Streamer
Richard
Splashtop Business shows a remote site as active (Blue Windows Icon) but I can't connect to it. I get 'Unable to connect. Please make sure your computer is on and Splashtop Streamer is running on your computer'. A reboot of the host (receiving) computer usually fixes this but this does make for tougher support. How can I track down and resolve this problem?
Commenti
Me too, same as other post - it has no response nor answers to this issue.
@Support,
Our supporter has replied to your ticket.
I have this same problem, and it seems others do too. The support reply in this thread isn't helpful. If there's a solution for this problem, why not post it for everyone?
@George.Garmer,
Though users see same error message, there might be different causes.
Could I know the version of the streamer on the culprit computer? We have this issue at 3.0.2.1 streamer and have it fixed in 3.0.4.5. You could click the deployment link in the deployment package to download 3.0.4.5 streamer.
Thanks. I will upgrade the Streamer app on all my computers.
Same issue here. i have 3.0.4.5 and the issue still happens. - The services are still running the pull icon is there but no one can connect
I have also seen this issue in 3.0.4.4
Wow...you guys need to have a better KB system. If this is a common issue there should be an article on how to solve it!
I have been searching the support site for nearly 10mins and not finding anything but unanswered requests from 2014???
@Ty,
Was the error message "please make sure the computer is on..."? We don't expect his to happen using streamer 3.0.4.5 and when your target computer is online.
Please help collect splog.txt on the computer with the streamer installed getting issue:
C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log
And let us know the time stamp you saw the issue. I will work with the engineering team to address the issue.
I'm getting this on 2 of my 9 PCs - it happens all the time and is very frustrating. I have the latest streamer.
See screenshot attached.
@Remote,
I checked the backend and there were several successful session records at July 1. Does it still not work?
If so we will need your help collect logs to address the issue. Please let us know.
Hi,
I drove to work and rebooted the two machines on which this was happening, and both are now working. But that wasn't the first time I've had to do this, and it isn't at all convenient.
What logs do you need? Are they of any use now it is working again?
Thanks.
@Remote,
Sorry about that. The recent versions fix all the connection issues we know of, so we're very interested to get your help to figure out what happened in your case.
Please send us the logs and also tell us roughly what date/time range when the failed connections were attempted.
log for Splashtop streamer: C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\*.*
log for Splashtop Business app: C:\ProgramData\Splashtop\Splashtop Remote Client for STB\User\*.txt
Thanks,
Phil
UPDATE
- travelled to the client's home, uninstalled SplashTop, weeded out references in Registry, reinstalled SplashTop; now I can connect remotely
ORIGINAL POST
- I have two Windows computers beside one another in the same room at a client's house
- both are running SplashTop Streamer 3.0.8.3
- one is running Windows 10 Pro, the other is running Windows 7 Home (both are up-to-date)
- I can connect to one but not the other using both SplashTop Business for Mac (3.1.0.0) and SplashTop Business for Windows (3.1.0.0)
- I have walked the client through logging out/logging in SplashTop Streamer on the problematic PC
- the error: "Cannot Connect: Please make sure network is available and SplashTop streamer is running"
- I have also confirmed that their network is working on the problematic computer and that SplashTop Streamer is running
- I have restarted the problematic computer many times during troubleshooting
- I had the client disable AntiVirus protection during troubleshooting too
Any further suggestions for resolving this problem would be much appreciated.
Thank-you!
@Peter,
We will need your help collect logs so we could address the cause. I will create a ticket based on your comment.
Today's date 10-10-2016: Same issue here on latest build. Rebooting the computer several times, "Cannot Connect" Blue Icon.
Please advise,
Niles
Peter/Niles,
Please submit the streamer debug logs in your support ticket if you haven't already.
Easy way to get to the logs is:
open streamer > go to Advanced tab > scroll down and click on "Open log folder"
There are a couple corner case bugs that have been fixed in the latest version (3.1.0.2). You might also try updating to 3.1.0.2 and let us know the results. The easiest way to update is open streamer > go to About tab > click on "Check for Updates"
If it still fails to connect, please let us know and we'd like to do some live debugging on those systems.
Thanks,
Phil
Hello, the same problem for me:
[4804:5192]2016-11-03 06:43:18 GetSSUName:STB00 Err:0
[4804:5192]2016-11-03 06:43:18 GetSSUProductName:STRCW Err:0
[4804:5192]2016-11-03 06:43:18 Current SRS version:3.1.0.0 Err:183
[4804:5192]2016-11-03 06:43:19 InitSSU bLoadAPI:1, bLoadClient:1, bReg:1, result:1 Err:0
[4804:5192]2016-11-03 06:43:19 CleanDownloadPath PathFileExists return failed Err:3
[4804:5580]2016-11-03 06:43:19 QueryProcess create Event OK Err:0
[4804:5580]2016-11-03 06:43:19 QueryProcess Connect Server stat:1 Err:0
[4804:5084]2016-11-03 06:43:19 QueryBegin Err:997
[4804:5084]2016-11-03 06:43:20 QueryEnd Err:997
[4804:5580]2016-11-03 06:43:20 Query event Ok Err:183
[4804:5580]2016-11-03 06:43:20 QueryProcess finish Err:183
[4804:5192]2016-11-03 06:43:22 Run CloseSSU Err:0
@Tesar,
It shows "3.1.0.0" in your attached logs and it seems not our streamer log.
If you still see the issue using 3.1.0.2 streamer, please help click open log folder under advanced tab in the streamer, then file a ticket with your logs and symptoms. We will help address the cause.
Thank you!
I'm having the same problem.
the Pop-up says 'cannot connect. Please make sure network is available.. etc'
I should tell you that I have had a lot of disconnects lately. Sometimes they re-connect, sometimes not.
I have had the same experience with my laptop ( not my PC) at a different internet connection & location.
This is starting to be embarrassing.
____________
The last post here says to update to 3.1.0.2
I have 3.1.0.0 and when I check for updates it tells me I have the latest.
Here is my log:
<1>Jan 21 21:00:18 [SM_02688]:[Core] Recv WM_CLOSE pid:2688
<0>Jan 21 21:00:18 [SM_02688]:[Network] single recv ssl error(1)
<0>Jan 21 21:00:18 [SM_02688]:[Network] single recv error(1) size:10 act:0 rem:10
<0>Jan 21 21:00:18 [SM_02688]:[Network] single (ssl:1) send error (1:0) size:10
<0>Jan 21 21:00:18 [SM_02688]:[Network] SSL Err Info (336130315: error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number)
<0>Jan 21 21:00:18 [SM_02688]:[Network] SSL Err Info (336396495: error:140D00CF:SSL routines:SSL_write:protocol is shutdown)
<0>Jan 21 21:00:18 [SM_02688]:[Network] single recv ssl error(1)
<0>Jan 21 21:00:18 [SM_02688]:[Network] single recv error(1) size:10 act:0 rem:10
<0>Jan 21 21:00:18 [SM_02688]:[Relay] 2 rx: ret=0 error=0
<1>Jan 21 21:00:18 [SM_02688]:[Relay] tcp_again ret=0 error=0, retry 0 times
<1>Jan 21 21:00:18 [SM_02688]:[Cloud] exit Relay thread
<0>Jan 21 21:00:20 [SM_02688]:[Cloud] WINHTTP_CALLBACK status:0x00010000 info:0x80000000
<0>Jan 21 21:00:20 [SM_02688]:[Cloud] Cannot get CA info:12019
<1>Jan 21 21:00:20 [SM_02688]:[Cloud] CMD:15 0(12175):http send req:52.9.1.12
<1>Jan 21 21:00:20 [SM_02688]:[Cloud] PROXY(1): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 21 21:00:20 [SM_02688]:[Cloud] shutdown 0(12175)
<1>Jan 21 21:00:20 [SM_02688]:[Cloud] cloud stopping:2692
<1>Jan 21 21:00:20 [SM_02688]:[Cloud] cloud done
<0>Jan 21 21:00:20 [SM_02688]:[Sipc] IPC WriteFile Fail...err:232...retry:0 rece:2 wp:62
<1>Jan 21 21:00:20 [SM_02688]:[Core] get exit MonitorThread signal(T)
<1>Jan 21 21:00:20 [SM_02688]:[Core] exit monitor thread (T)
<1>Jan 21 21:00:20 [SM_02688]:[Network] get UDP packet
<0>Jan 21 21:00:20 [SM_02688]:[Network] recvfrom error: err=-1(0xFFFFFFFF), wsErr=10038(0x2736)
<1>Jan 21 21:00:20 [SM_02688]:[Core] get exit Data Pool signal
<1>Jan 21 21:00:20 [SM_02688]:[Core] exit Data Pool thread
<0>Jan 21 21:00:20 [SM_02688]:[Network] select error: err=-1(0xFFFFFFFF), wsErr=10038(0x2736)
<1>Jan 21 21:00:20 [SM_02688]:[Core] get exit MonitorThread signal(U)
<1>Jan 21 21:00:20 [SM_02688]:[Core] exit monitor thread (U)
<1>Jan 21 21:00:20 [SF_05728]:[EnvCtrl] EnvMgr Stop In
<1>Jan 21 21:00:20 [SF_05728]:[EnvCtrl] EnvMgr Stopping
<1>Jan 21 21:00:20 [SF_05728]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 21 21:00:22 [SM_02688]:[Cloud] cloud stopping:2692
<1>Jan 21 21:00:22 [SM_02688]:[Cloud] cloud done
<1>Jan 21 21:00:23 [SM_02688]:[Core] Close SRF:1 pid:5728 sid:1 tmp:2440 (0)
<1>Jan 21 21:00:23 [SF_05728]:[Core] Recv WM_CLOSE pid:5728
<1>Jan 21 21:00:23 [SF_05728]:[EnvCtrl] EnvMgr Stop In
<1>Jan 21 21:00:23 [SF_05728]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 21 21:00:23 [SF_05728]:[Core] Exit SRFeature
<1>Jan 21 21:00:23 [SM_02688]:[Core] Close SRF pid:5728 count:1
<1>Jan 21 21:00:23 [SM_02688]:[Core] Close SRF 2 pid:5728
<1>Jan 21 21:00:23 [SM_02688]:[Core] join begin 2900
<1>Jan 21 21:00:23 [SM_02688]:[Core] join end 2900
<1>Jan 21 21:00:23 [SM_02688]:[Core] Exit SRManager
<1>Jan 21 21:53:09 [SM_02688]:[Core] ==== SRManager start 2688 (0) ==== 0
<1>Jan 21 21:53:10 [ SRAppED]:[XDisplay] No Extra unuse display port.
<1>Jan 21 21:53:10 [SM_02688]:[Core] server version : 3.1.0.2
<1>Jan 21 21:53:10 [SM_02688]:[Core] server feat opt : 0xFFE0EFFE
<1>Jan 21 21:53:10 [SM_02688]:[Core] server feat must: 0x00000003
<1>Jan 21 21:53:10 [SM_02688]:[Core] OS 6.1(7601) Service Pack 1 suite:00000100 type:00000001 x64:0
<1>Jan 21 21:53:10 [SM_02688]:[Core] Close SRF pid:0 count:0
<1>Jan 21 21:53:10 [SM_02688]:[Core] OpenAppasSession SRF:1 sid:1 pid:3352 (0)
<1>Jan 21 21:53:10 [SM_02688]:[Core] SRM id:2688 SRF id:3352
<1>Jan 21 21:53:10 [SM_02688]:[Console] CLOUD IS (0)
<1>Jan 21 21:53:10 [SM_02688]:[Cloud] server id:f31af2d5d284c6af7192f4090e7d417c
<1>Jan 21 21:53:10 [SM_02688]:[Core] set port to 6783, internal to 9527
<1>Jan 21 21:53:10 [SM_02688]:[Core] data pool is running...
<1>Jan 21 21:53:10 [SM_02688]:[Core] socket monitor (T) is running...
<1>Jan 21 21:53:10 [SM_02688]:[Core] socket monitor (U) is running...
<1>Jan 21 21:53:10 [SM_02688]:[Core] monitor is running...
<1>Jan 21 21:53:10 [SF_03352]:[Core] ==== SRFeature start 3352 (1) ====
<1>Jan 21 21:53:11 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:12 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:13 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:14 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:15 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:17 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:18 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:19 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:20 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:21 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:22 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] Get computer name:P4-Tech
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] Using Cloud version: 0x00030000 => v3
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] PROXY(0): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] CMD:38 200(0):
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] CMD:38 result:20200
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] Get computer name:P4-Tech
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] PROXY(0): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 21 21:53:22 [SM_02688]:[Cloud] cloud init is not running
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] CMD:2 200(0):
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] CMD:2 result:20200
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] INIT_HB bChange:1 nShare:3 support:16
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] CMD:16 200(0):
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] CMD:16 result:20200
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] init done
<1>Jan 21 21:53:23 [SM_02688]:[Console] update policy from login
<1>Jan 21 21:53:23 [SM_02688]:[Cloud] update policy event
<1>Jan 21 21:53:23 [SM_02688]:[Relay] invalid relay info:(null) (0)
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] CMD:29 200(0):
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] UpdatePolicy:200(0) parse:1
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] CMD:29 result:20200
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] [POLICY] Share 3
<1>Jan 21 21:53:24 [SM_02688]:[Share] 33
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] CMD:8 200(0):
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] CMD:8 result:20200
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] Session start setup (OTM:0 LOCAL:0)
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] CMD:33 200(0):
<1>Jan 21 21:53:24 [SM_02688]:[Share] CMD:33 result:20200
<1>Jan 21 21:53:24 [SM_02688]:[Share] 34
<1>Jan 21 21:53:24 [SM_02688]:[Cloud] CMD:34 200(0):
<1>Jan 21 21:53:24 [SM_02688]:[Share] CMD:34 result:20200
<1>Jan 21 21:53:25 [SM_02688]:[Relay] Relay supports NTY.
<1>Jan 21 21:53:25 [SM_02688]:[Relay] Relay doesn't support OTM (0).
<1>Jan 21 21:53:25 [SM_02688]:[Relay] CB : local RS (0:0)
<1>Jan 21 21:53:25 [SM_02688]:[Relay] channel created, start handshake (otm:0 local:0)
<1>Jan 21 21:53:25 [SM_02688]:[Cloud] CMD:29 200(0):
<1>Jan 21 21:53:25 [SM_02688]:[Cloud] UpdatePolicy:200(0) parse:0
<1>Jan 21 21:53:25 [SM_02688]:[Cloud] CMD:29 result:20200
<1>Jan 21 21:53:25 [SM_02688]:[Cloud] UPDATE POLICY end
<1>Jan 21 21:53:26 [SM_02688]:[Cloud] CMD:3 200(0):
<1>Jan 21 21:53:26 [SM_02688]:[Cloud] aHB:0 200(0)
<1>Jan 21 21:53:26 [SM_02688]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 21 21:54:24 [SM_02688]:[Core] Sessionchange w:5 l:1 pid:3352
<1>Jan 21 21:54:24 [SF_03352]:[Core] session: w:5 l:1
<1>Jan 21 21:54:24 [SM_02688]:[Core] SessionChange_SRF pid:3352 sid:1 wParam:5 lParam:1 RDP:0
<1>Jan 21 21:54:24 [SM_02688]:[Core] Close SRF:1 pid:3352 sid:1 tmp:1540 (0)
<1>Jan 21 21:54:24 [SF_03352]:[Core] Recv WM_CLOSE pid:3352
<1>Jan 21 21:54:24 [SF_03352]:[EnvCtrl] EnvMgr Stop In
<1>Jan 21 21:54:24 [SF_03352]:[EnvCtrl] EnvMgr Stopping
<1>Jan 21 21:54:24 [SF_03352]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 21 21:54:24 [SF_03352]:[Core] Exit SRFeature
<1>Jan 21 21:54:24 [SM_02688]:[Core] Close SRF pid:3352 count:2
<1>Jan 21 21:54:24 [SM_02688]:[Core] Close SRF 2 pid:3352
<1>Jan 21 21:54:24 [SM_02688]:[Core] Close SRF 2 pid:1540
<1>Jan 21 21:54:24 [SM_02688]:[Core] Close SRF pid:0 count:0
<1>Jan 21 21:54:24 [SM_02688]:[Core] OpenAppasSession SRF:1 sid:1 pid:208 (0)
<1>Jan 21 21:54:24 [SM_02688]:[Core] SessionChange_SRS count:0 wParam:5 lParam:1
<1>Jan 21 21:54:24 [SF_00208]:[Core] ==== SRFeature start 208 (1) ====
<1>Jan 21 21:54:25 [SM_02688]:[Console] SRS_Launch sid:1 param:(null)
<1>Jan 21 21:54:25 [SM_02688]:[Core] OpenAppasSession SRS:1 strParam: -h (0) pid:3028
<1>Jan 21 21:54:26 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:54:27 [SS_03028]:[UI] ==== SRServer start 3028 (1) ====
<1>Jan 21 21:54:27 [SS_03028]:[UI] Create Tray icon. (1)
<0>Jan 21 21:54:28 [SM_02688]:[Sipc] CreateFile for pipe \\.\pipe\PIPE_SRSUI_1 fail error=2
<0>Jan 21 21:54:28 [SM_02688]:[Console] 1 to 3 event=100 w=88 l=0 sid=0 b=1 f=1 Fail ret=0
<1>Jan 21 21:54:29 [SM_02688]:[Console] check UI IPC
<0>Jan 21 21:54:31 [SM_02688]:[Sipc] CreateFile for pipe \\.\pipe\PIPE_SRSUI_1 fail error=2
<0>Jan 21 21:54:31 [SM_02688]:[Console] 1 to 3 event=100 w=88 l=0 sid=0 b=1 f=1 Fail ret=0
<1>Jan 21 21:54:32 [SM_02688]:[Console] check UI IPC
<1>Jan 21 21:54:33 [SS_03028]:[UI] [IPChange]...IPInfo=1 List=1 Closing=0
<1>Jan 21 21:54:34 [SS_03028]:[UI] Do nothing, just check IPC
<1>Jan 21 21:54:34 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x81:1) Bckend-(0x00) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 21 21:54:34 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0xC1) Srv-(0x00:1) Bckend-(0x00) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 21 21:54:34 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 21 21:54:34 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x00) BckendRelay-(0x81) Prxy-(0x00) Support-(0x00)
<1>Jan 21 21:54:34 [SS_03028]:[UI] [ProcITPolicy] ..Rtn-(0x0024E97C) Enable(0)
<1>Jan 21 22:47:26 [SM_02688]:[Cloud] CMD:3 200(0):
<1>Jan 21 22:47:26 [SM_02688]:[Cloud] aHB:0 200(0)
<1>Jan 21 22:47:26 [SM_02688]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 21 22:47:26 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 21 23:46:50 [SM_02688]:[Cloud] CMD:3 200(0):
<1>Jan 21 23:46:50 [SM_02688]:[Cloud] aHB:0 200(0)
<1>Jan 21 23:46:50 [SM_02688]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 21 23:46:50 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 00:48:03 [SM_02688]:[Cloud] CMD:3 200(0):
<1>Jan 22 00:48:03 [SM_02688]:[Cloud] aHB:0 200(0)
<1>Jan 22 00:48:03 [SM_02688]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 00:48:03 [SS_03028]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<0>Jan 22 00:54:46 [SM_02688]:[Network] single recv ssl error(1)
<0>Jan 22 00:54:46 [SM_02688]:[Network] single recv error(1) size:10 act:0 rem:10
<0>Jan 22 00:54:46 [SM_02688]:[Network] single (ssl:1) send error (1:0) size:10
<0>Jan 22 00:54:46 [SM_02688]:[Network] SSL Err Info (336130315: error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number)
<0>Jan 22 00:54:46 [SM_02688]:[Network] SSL Err Info (336396495: error:140D00CF:SSL routines:SSL_write:protocol is shutdown)
<0>Jan 22 00:54:46 [SM_02688]:[Network] single recv ssl error(1)
<0>Jan 22 00:54:46 [SM_02688]:[Network] single recv error(1) size:10 act:0 rem:10
<0>Jan 22 00:54:46 [SM_02688]:[Relay] 2 rx: ret=0 error=0
<1>Jan 22 00:54:46 [SM_02688]:[Relay] tcp_again ret=0 error=0, retry 0 times
<1>Jan 22 00:54:46 [SM_02688]:[Cloud] exit Relay thread
<1>Jan 22 00:54:46 [SM_02688]:[Core] Restart SRF, old pid:208 exit:40010004
<1>Jan 22 00:54:46 [SM_02688]:[Core] Close SRF:1 pid:208 sid:1 tmp:4660 (0)
<1>Jan 22 00:54:47 [SM_02688]:[Core] Close SRF pid:208 count:0
<1>Jan 22 00:54:47 [SM_02688]:[Core] OpenAppasSession SRF:1 sid:1 pid:3816 (0)
<1>Jan 22 00:54:47 [SM_02688]:[Core] SRM id:2688 SRF id:3816
<1>Jan 22 00:54:48 [SM_02688]:[Cloud] CMD:15 200(0):
<1>Jan 22 00:54:48 [SM_02688]:[Cloud] shutdown 200(0)
<1>Jan 22 00:54:48 [SM_02688]:[Cloud] CMD:15 result:20200
<1>Jan 22 00:54:48 [SM_02688]:[Cloud] cloud stopping:2692
<1>Jan 22 00:54:48 [SM_02688]:[Cloud] cloud done
<0>Jan 22 00:54:48 [SM_02688]:[Sipc] IPC WriteFile Fail...err:232...retry:0 rece:2 wp:62
<0>Jan 22 00:54:49 [SM_02688]:[Sipc] CreateFile for pipe \\.\pipe\PIPE_SRF_0 fail error=2
<0>Jan 22 00:54:50 [SM_02688]:[Console] 1 to 2 event=100 w=62 l=0 sid=0 b=1 f=1 Fail ret=0
<1>Jan 22 00:54:50 [SM_02688]:[Network] get UDP packet
<1>Jan 22 00:54:50 [SM_02688]:[Core] get exit MonitorThread signal(T)
<1>Jan 22 00:54:50 [SM_02688]:[Core] exit monitor thread (T)
<0>Jan 22 00:54:50 [SM_02688]:[Network] recvfrom error: err=-1(0xFFFFFFFF), wsErr=10038(0x2736)
<1>Jan 22 00:54:50 [SM_02688]:[Core] get exit Data Pool signal
<1>Jan 22 00:54:50 [SM_02688]:[Core] exit Data Pool thread
<0>Jan 22 00:54:50 [SM_02688]:[Network] select error: err=-1(0xFFFFFFFF), wsErr=10038(0x2736)
<1>Jan 22 00:54:50 [SM_02688]:[Core] get exit MonitorThread signal(U)
<1>Jan 22 00:54:50 [SM_02688]:[Core] exit monitor thread (U)
<1>Jan 22 00:54:50 [SM_02688]:[Core] Sessionchange w:6 l:1 pid:3816
<1>Jan 22 00:54:50 [SM_02688]:[Core] SessionChange_SRF pid:3816 sid:1 wParam:6 lParam:1 RDP:0
<1>Jan 22 00:54:50 [SM_02688]:[Core] SessionChange_SRS no active wParam:6 lParam:1
<1>Jan 22 00:54:52 [SM_02688]:[Core] Restart SRF, old pid:3816 exit:C000026B
<1>Jan 22 00:54:52 [SM_02688]:[Core] Close SRF:1 pid:3816 sid:1 tmp:5960 (0)
<1>Jan 22 00:54:52 [SM_02688]:[Core] Close SRF pid:3816 count:0
<1>Jan 22 00:54:52 [SM_02688]:[Core] OpenAppasSession SRF:1 sid:1 pid:6068 (0)
<1>Jan 22 00:54:52 [SM_02688]:[Core] SRM id:2688 SRF id:6068
<1>Jan 22 00:54:52 [SF_06068]:[Core] ==== SRFeature start 6068 (1) ====
<1>Jan 22 00:54:53 [SM_02688]:[Core] Recv WM_CLOSE pid:2688
<1>Jan 22 00:54:55 [SM_02688]:[Cloud] cloud stopping:2692
<1>Jan 22 00:54:55 [SM_02688]:[Cloud] cloud done
<1>Jan 22 00:54:56 [SM_02688]:[Core] Close SRF:1 pid:6068 sid:1 tmp:4216 (0)
<1>Jan 22 00:54:56 [SF_06068]:[Core] Recv WM_CLOSE pid:6068
<1>Jan 22 00:54:56 [SF_06068]:[EnvCtrl] EnvMgr Stop In
<1>Jan 22 00:54:56 [SF_06068]:[EnvCtrl] EnvMgr Stopping
<1>Jan 22 00:54:56 [SF_06068]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 22 00:54:56 [SF_06068]:[Core] Exit SRFeature
<1>Jan 22 00:54:56 [SM_02688]:[Core] Close SRF pid:6068 count:1
<1>Jan 22 00:54:56 [SM_02688]:[Core] Close SRF 2 pid:6068
<1>Jan 22 00:54:56 [SM_02688]:[Core] join begin 3104
<1>Jan 22 00:54:56 [SM_02688]:[Core] join end 3104
<1>Jan 22 00:54:56 [SM_02688]:[Core] Exit SRManager
<1>Jan 22 09:23:25 [SM_02364]:[Core] ==== SRManager start 2364 (0) ==== 0
<1>Jan 22 09:23:26 [ SRAppED]:[XDisplay] No Extra unuse display port.
<1>Jan 22 09:23:26 [SM_02364]:[Core] server version : 3.1.0.2
<1>Jan 22 09:23:26 [SM_02364]:[Core] server feat opt : 0xFFE0EFFE
<1>Jan 22 09:23:26 [SM_02364]:[Core] server feat must: 0x00000003
<1>Jan 22 09:23:26 [SM_02364]:[Core] OS 6.1(7601) Service Pack 1 suite:00000100 type:00000001 x64:0
<1>Jan 22 09:23:26 [SM_02364]:[Core] Close SRF pid:0 count:0
<1>Jan 22 09:23:26 [SM_02364]:[Core] OpenAppasSession SRF:1 sid:1 pid:2956 (0)
<1>Jan 22 09:23:26 [SM_02364]:[Core] SRM id:2364 SRF id:2956
<1>Jan 22 09:23:26 [SM_02364]:[Console] CLOUD IS (0)
<1>Jan 22 09:23:26 [SM_02364]:[Cloud] server id:f31af2d5d284c6af7192f4090e7d417c
<1>Jan 22 09:23:26 [SM_02364]:[Core] set port to 6783, internal to 9527
<1>Jan 22 09:23:26 [SM_02364]:[Core] data pool is running...
<1>Jan 22 09:23:26 [SM_02364]:[Core] socket monitor (T) is running...
<1>Jan 22 09:23:26 [SM_02364]:[Core] socket monitor (U) is running...
<1>Jan 22 09:23:26 [SM_02364]:[Core] monitor is running...
<1>Jan 22 09:23:26 [SF_02956]:[Core] ==== SRFeature start 2956 (1) ====
<1>Jan 22 09:23:27 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:28 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:29 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:30 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:31 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:32 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:33 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:34 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:35 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:36 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:37 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:23:37 [SM_02364]:[Cloud] Get computer name:P4-Tech
<1>Jan 22 09:23:37 [SM_02364]:[Cloud] Using Cloud version: 0x00030000 => v3
<1>Jan 22 09:23:37 [SM_02364]:[Cloud] PROXY(0): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] CMD:38 200(0):
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] CMD:38 result:20200
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] Get computer name:P4-Tech
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] PROXY(0): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] cloud init is not running
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] CMD:2 200(0):
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] CMD:2 result:20200
<1>Jan 22 09:23:38 [SM_02364]:[Cloud] INIT_HB bChange:1 nShare:3 support:16
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:16 200(0):
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:16 result:20200
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] init done
<1>Jan 22 09:23:39 [SM_02364]:[Console] update policy from login
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] update policy event
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:29 200(0):
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] UpdatePolicy:200(0) parse:1
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:29 result:20200
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] [POLICY] Share 3
<1>Jan 22 09:23:39 [SM_02364]:[Share] 33
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:33 200(0):
<1>Jan 22 09:23:39 [SM_02364]:[Share] CMD:33 result:20200
<1>Jan 22 09:23:39 [SM_02364]:[Relay] invalid relay info:(null) (0)
<1>Jan 22 09:23:39 [SM_02364]:[Share] 34
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:8 200(0):
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:8 result:20200
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] CMD:34 200(0):
<1>Jan 22 09:23:39 [SM_02364]:[Share] CMD:34 result:20200
<1>Jan 22 09:23:39 [SM_02364]:[Cloud] Session start setup (OTM:0 LOCAL:0)
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] CMD:29 200(0):
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] UpdatePolicy:200(0) parse:0
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] CMD:29 result:20200
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] UPDATE POLICY end
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 09:23:40 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 09:23:41 [SM_02364]:[Relay] Relay supports NTY.
<1>Jan 22 09:23:41 [SM_02364]:[Relay] Relay doesn't support OTM (0).
<1>Jan 22 09:23:41 [SM_02364]:[Relay] CB : local RS (0:0)
<1>Jan 22 09:23:41 [SM_02364]:[Relay] channel created, start handshake (otm:0 local:0)
<1>Jan 22 09:24:45 [SM_02364]:[Core] Sessionchange w:5 l:1 pid:2956
<1>Jan 22 09:24:45 [SF_02956]:[Core] session: w:5 l:1
<1>Jan 22 09:24:45 [SM_02364]:[Core] SessionChange_SRF pid:2956 sid:1 wParam:5 lParam:1 RDP:0
<1>Jan 22 09:24:45 [SM_02364]:[Core] Close SRF:1 pid:2956 sid:1 tmp:3924 (0)
<1>Jan 22 09:24:45 [SM_02364]:[Core] Close SRF pid:2956 count:2
<1>Jan 22 09:24:45 [SM_02364]:[Core] Close SRF 2 pid:2956
<1>Jan 22 09:24:45 [SM_02364]:[Core] Close SRF 2 pid:3924
<1>Jan 22 09:24:46 [SM_02364]:[Core] Close SRF pid:0 count:0
<1>Jan 22 09:24:46 [SM_02364]:[Core] OpenAppasSession SRF:1 sid:1 pid:2732 (0)
<1>Jan 22 09:24:46 [SM_02364]:[Core] SessionChange_SRS count:0 wParam:5 lParam:1
<1>Jan 22 09:24:46 [SF_02732]:[Core] ==== SRFeature start 2732 (1) ====
<1>Jan 22 09:24:46 [SM_02364]:[Console] SRS_Launch sid:1 param:(null)
<1>Jan 22 09:24:47 [SM_02364]:[Core] OpenAppasSession SRS:1 strParam: -h (0) pid:3472
<1>Jan 22 09:24:47 [SS_03472]:[UI] ==== SRServer start 3472 (1) ====
<1>Jan 22 09:24:47 [SS_03472]:[UI] Create Tray icon. (1)
<1>Jan 22 09:24:48 [SS_03472]:[UI] [IPChange]...IPInfo=1 List=1 Closing=0
<1>Jan 22 09:24:48 [SM_02364]:[Console] check UI IPC
<1>Jan 22 09:24:48 [SS_03472]:[UI] Do nothing, just check IPC
<1>Jan 22 09:24:48 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x81:1) Bckend-(0x00) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 09:24:49 [SS_03472]:[UI] Create Tray icon. (1)
<1>Jan 22 09:24:49 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0xC1) Srv-(0x00:1) Bckend-(0x00) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 09:24:49 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 09:24:49 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x00) BckendRelay-(0x81) Prxy-(0x00) Support-(0x00)
<1>Jan 22 09:24:49 [SS_03472]:[UI] [ProcITPolicy] ..Rtn-(0x0022E65C) Enable(0)
<1>Jan 22 10:29:41 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 10:29:41 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 10:29:41 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 10:29:41 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 11:32:42 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 11:32:42 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 11:32:42 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 11:32:42 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 12:30:18 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 12:30:18 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 12:30:18 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 12:30:18 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 13:32:07 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 13:32:07 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 13:32:07 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 13:32:07 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 14:33:19 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 14:33:19 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 14:33:19 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 14:33:19 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 15:38:44 [SM_02364]:[Cloud] CMD:3 200(0):
<1>Jan 22 15:38:44 [SM_02364]:[Cloud] aHB:0 200(0)
<1>Jan 22 15:38:44 [SM_02364]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 15:38:44 [SS_03472]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<0>Jan 22 16:29:07 [SM_02364]:[Network] single recv ssl error(1)
<0>Jan 22 16:29:07 [SM_02364]:[Network] single recv error(1) size:10 act:0 rem:10
<0>Jan 22 16:29:07 [SM_02364]:[Network] single (ssl:1) send error (1:0) size:10
<0>Jan 22 16:29:07 [SM_02364]:[Network] SSL Err Info (336130315: error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number)
<0>Jan 22 16:29:07 [SM_02364]:[Network] SSL Err Info (336396495: error:140D00CF:SSL routines:SSL_write:protocol is shutdown)
<0>Jan 22 16:29:07 [SM_02364]:[Network] single recv error(10038) size:10 act:0 rem:10
<0>Jan 22 16:29:07 [SM_02364]:[Relay] 2 rx: ret=0 error=10038
<1>Jan 22 16:29:07 [SM_02364]:[Relay] tcp_again ret=0 error=10038, retry 0 times
<1>Jan 22 16:29:07 [SM_02364]:[Cloud] exit Relay thread
<1>Jan 22 16:29:09 [SM_02364]:[Cloud] CMD:15 200(0):
<1>Jan 22 16:29:09 [SM_02364]:[Cloud] shutdown 200(0)
<1>Jan 22 16:29:09 [SM_02364]:[Cloud] CMD:15 result:20200
<1>Jan 22 16:29:10 [SM_02364]:[Core] Restart SRF, old pid:2732 exit:40010004
<1>Jan 22 16:29:10 [SM_02364]:[Core] Close SRF:1 pid:2732 sid:1 tmp:4164 (0)
<1>Jan 22 16:29:10 [SM_02364]:[Cloud] cloud stopping:2368
<1>Jan 22 16:29:10 [SM_02364]:[Cloud] cloud done
<0>Jan 22 16:29:10 [SM_02364]:[Sipc] IPC WriteFile Fail...err:232...retry:0 rece:2 wp:62
<1>Jan 22 16:29:10 [SM_02364]:[Core] Close SRF pid:2732 count:1
<1>Jan 22 16:29:10 [SM_02364]:[Core] Close SRF 2 pid:4164
<1>Jan 22 16:29:10 [SM_02364]:[Core] OpenAppasSession SRF:1 sid:1 pid:5672 (0)
<1>Jan 22 16:29:10 [SM_02364]:[Core] SRM id:2364 SRF id:5672
<1>Jan 22 16:29:10 [SF_05672]:[Core] ==== SRFeature start 5672 (1) ====
<1>Jan 22 16:29:10 [SM_02364]:[Core] get exit MonitorThread signal(T)
<1>Jan 22 16:29:10 [SM_02364]:[Core] exit monitor thread (T)
<0>Jan 22 16:29:10 [SM_02364]:[Network] selected a unknow socket
<0>Jan 22 16:29:10 [SM_02364]:[Network] select error: err=-1(0xFFFFFFFF), wsErr=10038(0x2736)
<1>Jan 22 16:29:10 [SM_02364]:[Core] get exit MonitorThread signal(U)
<1>Jan 22 16:29:10 [SM_02364]:[Core] exit monitor thread (U)
<1>Jan 22 16:29:10 [SM_02364]:[Core] get exit Data Pool signal
<1>Jan 22 16:29:10 [SM_02364]:[Core] exit Data Pool thread
<1>Jan 22 16:29:10 [SM_02364]:[Core] Sessionchange w:6 l:1 pid:5672
<1>Jan 22 16:29:10 [SM_02364]:[Core] SessionChange_SRF pid:5672 sid:1 wParam:6 lParam:1 RDP:0
<1>Jan 22 16:29:10 [SM_02364]:[Core] SessionChange_SRS no active wParam:6 lParam:1
<1>Jan 22 16:29:11 [SF_05672]:[EnvCtrl] EnvMgr Stop In
<1>Jan 22 16:29:11 [SF_05672]:[EnvCtrl] EnvMgr Stopping
<1>Jan 22 16:29:11 [SF_05672]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 22 16:29:14 [SM_02364]:[Core] Recv WM_CLOSE pid:2364
<1>Jan 22 16:29:16 [SM_02364]:[Cloud] cloud stopping:2368
<1>Jan 22 16:29:16 [SM_02364]:[Cloud] cloud done
<1>Jan 22 16:29:17 [SM_02364]:[Core] Close SRF:1 pid:5672 sid:1 tmp:2232 (0)
<1>Jan 22 16:29:17 [SF_05672]:[Core] Recv WM_CLOSE pid:5672
<1>Jan 22 16:29:17 [SF_05672]:[EnvCtrl] EnvMgr Stop In
<1>Jan 22 16:29:17 [SF_05672]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 22 16:29:17 [SF_05672]:[Core] Exit SRFeature
<1>Jan 22 16:29:17 [SM_02364]:[Core] Close SRF pid:5672 count:1
<1>Jan 22 16:29:17 [SM_02364]:[Core] Close SRF 2 pid:5672
<1>Jan 22 16:29:17 [SM_02364]:[Core] join begin 2576
<1>Jan 22 16:29:17 [SM_02364]:[Core] join end 2576
<1>Jan 22 16:29:17 [SM_02364]:[Core] Exit SRManager
<1>Jan 22 16:30:12 [SM_02384]:[Core] ==== SRManager start 2384 (0) ==== 0
<1>Jan 22 16:30:13 [ SRAppED]:[XDisplay] No Extra unuse display port.
<1>Jan 22 16:30:13 [SM_02384]:[Core] server version : 3.1.0.2
<1>Jan 22 16:30:13 [SM_02384]:[Core] server feat opt : 0xFFE0EFFE
<1>Jan 22 16:30:13 [SM_02384]:[Core] server feat must: 0x00000003
<1>Jan 22 16:30:13 [SM_02384]:[Core] OS 6.1(7601) Service Pack 1 suite:00000100 type:00000001 x64:0
<1>Jan 22 16:30:13 [SM_02384]:[Core] Close SRF pid:0 count:0
<1>Jan 22 16:30:13 [SM_02384]:[Core] OpenAppasSession SRF:1 sid:1 pid:2968 (0)
<1>Jan 22 16:30:13 [SM_02384]:[Core] SRM id:2384 SRF id:2968
<1>Jan 22 16:30:13 [SM_02384]:[Console] CLOUD IS (0)
<1>Jan 22 16:30:13 [SM_02384]:[Cloud] server id:f31af2d5d284c6af7192f4090e7d417c
<1>Jan 22 16:30:13 [SM_02384]:[Core] set port to 6783, internal to 9527
<1>Jan 22 16:30:13 [SM_02384]:[Core] data pool is running...
<1>Jan 22 16:30:13 [SM_02384]:[Core] socket monitor (T) is running...
<1>Jan 22 16:30:13 [SM_02384]:[Core] socket monitor (U) is running...
<1>Jan 22 16:30:13 [SM_02384]:[Core] monitor is running...
<1>Jan 22 16:30:13 [SF_02968]:[Core] ==== SRFeature start 2968 (1) ====
<1>Jan 22 16:30:14 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:15 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:16 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:17 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:18 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:19 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:21 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:22 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:23 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:24 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:25 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] Get computer name:P4-Tech
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] Using Cloud version: 0x00030000 => v3
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] PROXY(0): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] CMD:38 200(0):
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] CMD:38 result:20200
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] Get computer name:P4-Tech
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] PROXY(0): auto:-1 avail=0 auth=0 name= port:0 site:st-v3-univ-srs-win-3102.api.splashtop.com:443,st-relay-v3-univ-srs-win-3102.api.splashtop.com
<1>Jan 22 16:30:25 [SM_02384]:[Cloud] cloud init is not running
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] CMD:2 200(0):
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] CMD:2 result:20200
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] INIT_HB bChange:1 nShare:3 support:16
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] CMD:16 200(0):
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] CMD:16 result:20200
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] init done
<1>Jan 22 16:30:26 [SM_02384]:[Console] update policy from login
<1>Jan 22 16:30:26 [SM_02384]:[Cloud] update policy event
<1>Jan 22 16:30:26 [SM_02384]:[Relay] invalid relay info:(null) (0)
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] CMD:29 200(0):
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] UpdatePolicy:200(0) parse:1
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] CMD:29 result:20200
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] [POLICY] Share 3
<1>Jan 22 16:30:27 [SM_02384]:[Share] 33
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] CMD:8 200(0):
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] CMD:8 result:20200
<1>Jan 22 16:30:27 [SM_02384]:[Cloud] Session start setup (OTM:0 LOCAL:0)
<1>Jan 22 16:30:28 [SM_02384]:[Cloud] CMD:33 200(0):
<1>Jan 22 16:30:28 [SM_02384]:[Share] CMD:33 result:20200
<1>Jan 22 16:30:28 [SM_02384]:[Share] 34
<1>Jan 22 16:30:28 [SM_02384]:[Cloud] CMD:34 200(0):
<1>Jan 22 16:30:28 [SM_02384]:[Share] CMD:34 result:20200
<1>Jan 22 16:30:28 [SM_02384]:[Relay] Relay supports NTY.
<1>Jan 22 16:30:28 [SM_02384]:[Relay] Relay doesn't support OTM (0).
<1>Jan 22 16:30:28 [SM_02384]:[Relay] CB : local RS (0:0)
<1>Jan 22 16:30:28 [SM_02384]:[Relay] channel created, start handshake (otm:0 local:0)
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] CMD:29 200(0):
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] UpdatePolicy:200(0) parse:0
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] CMD:29 result:20200
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] UPDATE POLICY end
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 16:30:29 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 16:31:26 [SM_02384]:[Core] Sessionchange w:5 l:1 pid:2968
<1>Jan 22 16:31:26 [SM_02384]:[Core] SessionChange_SRF pid:2968 sid:1 wParam:5 lParam:1 RDP:0
<1>Jan 22 16:31:26 [SM_02384]:[Core] Close SRF:1 pid:2968 sid:1 tmp:1772 (0)
<1>Jan 22 16:31:26 [SF_02968]:[Core] session: w:5 l:1
<1>Jan 22 16:31:26 [SF_02968]:[Core] Recv WM_CLOSE pid:2968
<1>Jan 22 16:31:26 [SF_02968]:[EnvCtrl] EnvMgr Stop In
<1>Jan 22 16:31:26 [SF_02968]:[EnvCtrl] EnvMgr Stopping
<1>Jan 22 16:31:26 [SF_02968]:[EnvCtrl] EnvMgr Stop Out
<1>Jan 22 16:31:26 [SF_02968]:[Core] Exit SRFeature
<1>Jan 22 16:31:26 [SM_02384]:[Core] Close SRF pid:2968 count:1
<1>Jan 22 16:31:26 [SM_02384]:[Core] Close SRF 2 pid:2968
<1>Jan 22 16:31:26 [SM_02384]:[Core] Close SRF pid:0 count:0
<1>Jan 22 16:31:26 [SM_02384]:[Core] OpenAppasSession SRF:1 sid:1 pid:1280 (0)
<1>Jan 22 16:31:26 [SM_02384]:[Core] SessionChange_SRS count:0 wParam:5 lParam:1
<1>Jan 22 16:31:26 [SF_01280]:[Core] ==== SRFeature start 1280 (1) ====
<1>Jan 22 16:31:27 [SM_02384]:[Console] SRS_Launch sid:1 param:(null)
<1>Jan 22 16:31:27 [SM_02384]:[Core] OpenAppasSession SRS:1 strParam: -h (0) pid:3572
<1>Jan 22 16:31:28 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:31:30 [SS_03572]:[UI] ==== SRServer start 3572 (1) ====
<0>Jan 22 16:31:30 [SM_02384]:[Sipc] CreateFile for pipe \\.\pipe\PIPE_SRSUI_1 fail error=2
<1>Jan 22 16:31:30 [SS_03572]:[UI] Create Tray icon. (1)
<0>Jan 22 16:31:30 [SM_02384]:[Console] 1 to 3 event=100 w=88 l=0 sid=0 b=1 f=1 Fail ret=0
<1>Jan 22 16:31:31 [SM_02384]:[Console] check UI IPC
<0>Jan 22 16:31:33 [SM_02384]:[Sipc] CreateFile for pipe \\.\pipe\PIPE_SRSUI_1 fail error=2
<0>Jan 22 16:31:33 [SM_02384]:[Console] 1 to 3 event=100 w=88 l=0 sid=0 b=1 f=1 Fail ret=0
<1>Jan 22 16:31:34 [SM_02384]:[Console] check UI IPC
<0>Jan 22 16:31:35 [SM_02384]:[Sipc] CreateFile for pipe \\.\pipe\PIPE_SRSUI_1 fail error=2
<0>Jan 22 16:31:35 [SM_02384]:[Console] 1 to 3 event=100 w=88 l=0 sid=0 b=1 f=1 Fail ret=0
<1>Jan 22 16:31:36 [SM_02384]:[Console] check UI IPC
<1>Jan 22 16:31:36 [SS_03572]:[UI] [IPChange]...IPInfo=1 List=1 Closing=0
<1>Jan 22 16:31:37 [SS_03572]:[UI] Do nothing, just check IPC
<1>Jan 22 16:31:37 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x81:1) Bckend-(0x00) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 16:31:37 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0xC1) Srv-(0x00:1) Bckend-(0x00) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 16:31:37 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 16:31:37 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x00) BckendRelay-(0x81) Prxy-(0x00) Support-(0x00)
<1>Jan 22 16:31:37 [SS_03572]:[UI] [ProcITPolicy] ..Rtn-(0x0015E3D4) Enable(0)
<1>Jan 22 17:32:17 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 17:32:17 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 17:32:17 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 17:32:17 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 18:27:30 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 18:27:30 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 18:27:30 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 18:27:30 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 19:28:43 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 19:28:43 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 19:28:43 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 19:28:43 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 20:23:56 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 20:23:56 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 20:23:56 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 20:23:56 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 21:29:20 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 21:29:20 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 21:29:20 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 21:29:20 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 22:33:33 [SM_02384]:[Cloud] CMD:3 200(0):
<1>Jan 22 22:33:33 [SM_02384]:[Cloud] aHB:0 200(0)
<1>Jan 22 22:33:33 [SM_02384]:[Cloud] CMD:3 result:20200 type:0
<1>Jan 22 22:33:33 [SS_03572]:[UI] [ProcUpdate] ..Step-(2) RtStatus-(200:0) CloudOP-(0x00) Srv-(0x00:1) Bckend-(0x81) BckendRelay-(0x00) Prxy-(0x00) Support-(0x00)
<1>Jan 22 23:02:28 [SF_01280]:[Video] desktop is switched to Winlogon caller:CEnvCtrl::HandleEvent()
<1>Jan 22 23:02:31 [SF_01280]:[Video] desktop is switched to Default caller:CEnvCtrl::HandleEvent()
<1>Jan 22 23:08:04 [SF_01280]:[Video] desktop is switched to Winlogon caller:CEnvCtrl::HandleEvent()
<1>Jan 22 23:08:06 [SF_01280]:[Video] desktop is switched to Default caller:CEnvCtrl::HandleEvent()
<1>Jan 22 23:08:44 [SS_03572]:[UI] [SRServer] Create process for SRUpdate ()
@Rchaisse,
I have forwarded the log to the development team and will keep you updated.
I also noticed you are using 3.1.0.2 streamer. Can you help remove the streamer, install the latest version one 3.1.2.1 then see if the issue is resolved?
@Rchaisse,
Can you also click the open log folder under the advanced tab in the streamer to collect all log files? The clicking check for update button should not tell you there is no update.
Thank you.
Well, I just connected to the Server in question. It appears that because I turned off my computer last night, I was able to connect again. I looked at the Streamer ver. and it was 3.0.8.3.
Here is a BIG problem and needs to be addressed ASAP..
I installed the update and it REBOOTED the server without giving me any notice that it was going to do so, nor did it give me a choice of whether or not I wanted to reboot at this time !!
I just dumped about 15 people off the server !!
VERY unacceptible !!
I will let you know if the update fixed my problem.
Ok, I may have spoken to soon.
I believe that only the Streamer re-started. not the whole computer.
Whew !
My apologies!
So, I just updated another streamer.. this time I noticed it told me that the 'streamer' will re-start. perhaps you could have 'streamer' in CAPS or someway of making it more defined.
Anyway, I have updated the Streamer so we'll see what happens.
By the Way, my Splashtop Business is ver. 3.1.0.0 with no updates available. Is that correct?
@Rchaisse,
Thanks for the detailed update. You are correct that the updating streamer will not reboot the computer.
There is still newer version streamer available (3.1.2.1), you can wait for auto-update, or click check for update button to manually update the streamer.
Will wait for your update and thanks for the help verifying the issue!
Splashtop
Vans
Still having this issue in 2022. Remote computer (Mac) on v3.4.8.4 shows as online, connected to network, etc. Try to connect from my computer (Mac) using Splashtop Business app on v3.4.8.4 and still get this same error. When I run diagnostics tool, I get:
[23:31:54] Start a diagnostic session...
[23:31:54] Testing server connectivity...
[23:31:54] API server...Passed
[23:31:55] Relay server...Passed
[23:31:56] Testing connection type...
[23:32:04] Cannot Connect. Please make sure network is available and Splashtop streamer is running.
[23:32:04] Collecting local computer network settings...
[23:32:04] Wi-Fi signal...Strong
[23:32:04] Third-party firewall...N/A
[23:32:04] Proxy setting...N/A
Not sure what I'm paying for if all I'm getting is the same vague error that doesn't help whatsoever. The network is available, Splashtop Streamer is running, they're on the same version. The remote Mac is setup for Wake on LAN, there's another mac online as well that is also on the same network.
This appears to be still happening for me.
The client PC in question definitely has internet, because I have an application on the PC transmitted to another server. I can see that the other server is receiving transmissions from the streaming PC. Also, the Splashtop Business client can see the machine, and says that it's available for connection, which seems to suggest that the streamer application is running.
However, when I try to connect:
"Please make sure network is available and Splashtop streamer is running."
This is turning into a very expensive issue for me. I have Splashtop installed so that I don't have to drive for hours to the remote PC location. Every time this error happens, I (or my client) has to drive for hours to the site to reset the machine.
I tried remotely resetting the Streamer or rebooting the PC itself, but neither of these features appear to do anything from my side. I am still unable to connect.
Here's the diagnostic results:
[13:39:57] Start a diagnostic session...
[13:39:57] Testing server connectivity...
[13:39:58] API server...Passed
[13:39:58] Relay server...Passed
[13:39:58] Testing connection type...
[13:39:59] Cannot connect. Please make sure network is available and Splashtop streamer is running.
[13:39:59] Collecting local computer network settings...
[13:40:00] Wi-Fi signal...N/A
[13:40:00] Third-party firewall...N/A
[13:40:00] Proxy setting...N/A
I have uploaded debug log 20230130-xtYp3h associated with the above diagnostic attempt.
Also, I'm going to take a guess as to what is happening here.
This has happened to me twice under poor-network-connectivity conditions. The site PC is on a cellular modem, so the bandwidth is not great. However, connectivity appears to be generally reliable if not blazing fast when I am at the site myself and I test the connection speed.
This issue seems to happen more frequently following a lost connection. I believe the streamer app is getting hung up in some state with a partial connection; maybe it's not returning to default/listening state when the connection fails.
Whenever this happens, a reset seems to allow me to connect again. I think this hints that it isn't a certificate issue, isn't even a connectivity issue - it's a 'stuck in bad state' issue.
I agree with Alexander. This is a recurring issue, and seems to follow connectivity issues (and persist after connection is restored). It would be nice to see this get some attention, as it makes certain clients more "troublesome" than they should be.
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