Cannot Login
Paul
Purchased program, now I cannot login to the desktop application. I can log in online, but cannot control remote computers as the client app does not log in.
Commenti
Since the issue happened with your scheduled maintenance, I cannot connect to the remote computer.
The system is asking for a username and password at a point I don't recall, and I cannot log in.
@Reuben,
We also replied to your ticket.
I need to log into my PC I think because I added a new email address. Please tell me what to do. This REALLY INCONVENIENT because NEED to remotely get on my pc. Peter
@Lococolicensing,
We checked the backend you have two team computers currently online, "Peterxxxxxx-PC" and "Peter’s xxxxxx". Which computer did you try to connect but fail? Was there any error message?
Two computers. Just changed my password. Now I can not log into one of my computers. What now?
@Leonard,
If the streamer on the remote computer is logged in using your Splashtop account credential, since the credential changed, you will need to re-login the streamer using updated credential.
You can use a deployment streamer to avoid this:
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725203
Hope this helps.
Thanks,
Vans
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