Ubuntu Ubuntu 22.04.4 LTS " Login failed with the message "Sorry for the inconvenience. Please try again at a later time"

hello,

Wondering if you could shed some light on why all of a sudden the i get this message when i try to log in to the business app.

what i have tried so far, uninstall the app, re-installed the app, checked https://www.splashtop.com/check got success on all.

i can send logs if that would help.

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