Having really bad mouse and keyboard delay all of the sudden
support
Monday 2-18-2019. Was not in any computers over the weekend so not sure when exactly it started but keyboard and mouse pausing and lagging has been terrible today.
Commenti
Hi,
This is strange...please help use remote reboot function to remotely restart the streamer then try again to establish a remote session, see if there is still the issue. Does the issue happen across all your remote computers, or just particular ones?
First, please do a speedtest (speedtest.net) on your computer and on the remote computer side.
For slowness on particular systems, please try installing the mirror driver for Win7 and earlier OS. (https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212724123-Should-I-try-the-mirror-driver-)
I can confirm, since approx a month Splashtop is sometimes very slow.
To Support - it has nothing to do with internet connection, please check at your backbone / aws service, other - I get less reliability even on 600mbit symmetric connections. It IS an issue on your side, after recent updates.
@Konrad,
Can you help file a ticket so we can dig deeper to the issue? We might need your help collect logs, and need to clarify a couple of questions. For now, this is not an issue we heard with the updated endpoints.
In my case I have a laptop that has two video cards in it. In troubleshooting a different problem, I assigned all apps to the Nvidia card instead of the normal default Intel graphics and that is what caused the problem. Once I assigned Splashtop back to onboard Intel graphics, all was good. Kind of odd that assigning it to the higher end Nvidia card caused problems but that was definitely it.
@Support,
Thanks for the sharing. Just to make sure I understand the case:
You have bad mouse/keyboard delay until you assigned all apps to use native Intel graphics?
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