Login failed with the message "Sorry for the inconvenience. Please try again at a later time"

Guangyu Liang

20 luglio 2019 12:40

Dear support team,

I am using a trial version. Business App on Mac10.12.6 and streamer on windows10. The PC with windows 10 are deployed successfully but when trying to connect to it using Business App on Mac, I always got Login failed with the message "Sorry for the inconvenience. Please try again at a later time".

Please help to have a look.

Thanks

-1

Commenti

5 commenti

Support
21 luglio 2019 01:53

Hi, Guangyu,

Can you access https://www.splashtop.com/check in a browser and tell us the result?

I'm trying to see if it's related to some network env.

0
Guangyu Liang
22 luglio 2019 12:28

OK. I have accessed the address and "Success" is displayed for every server in the status column

0
Support
22 luglio 2019 13:08

Hi, Guangyu,

Can you go to app's Help > Send debug log, click "open log folder" and manually retrieve the log files and send to support-business@splashtop.com for a further investigation?

0
Guangyu Liang
22 luglio 2019 14:54

The app only shows the login page. I have not found "Help" anywhere. Could you give more hints where to find it?

0
Guangyu Liang
25 luglio 2019 01:38

I can login slashtop business now. Thanks!

0

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