Connection issue
Albin Keuc albin.keuc
I'm using splashtop to connect between three computers. I can connect from computer A to B or C. However, computers B and C does not see A as active (icon A is staying gray). After running the diagnostic tool on B to acces A - API server ... Passed, Relay server ... Passed, after connection type: "Cannot connect. Please make sure network is available and Splashtop streamer is running." What to do?
Some time ago I had to disconnect the session through Splashtop website. Has that maybe added to the problem?
Thank you in advance.
Albin
0
Commenti
Hello Albin,
If the computer icon is greyed out, it means that the target computer is offline.
Please refer to this support article on What do I do if my remote computer is offline?
If the issue persists, feel free to submit a support ticket.
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