Remote System is Always "Active Now"
Lemuel Johnson
Within the past few weeks we have a remote system that always reports the User Activity as "Active now" no matter how long it has been idle.
We aren't certain whether this began when we updated the streamer to 3.5.0.2 or when the user unfortunately allowed Microsoft to install Windows 11 on the previously Win 10 system. Reverting to Win 10 is no longer an option.
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Hi Lemuel,
Thanks for part-taking in the Splashtop community!
I've gone ahead and opened a support ticket for you regarding the issue that you're experiencing with Splashtop, you will be assisted by our agent shortly :)
Have a good day!
One month later and no contact from any agent...
Hi Lemuel,
We've reached out to you on April 20, but unfortunately didn't receive any reply.
The agent opened another support for you, please visit https://support-splashtopbusiness.splashtop.com/hc/en-us/requests and login with your account to see the content of the ticket.
Thank you!
A registry change is needed to fix this
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server
Registry key: UserIdleMethod
Registry type: REG_DWORD
Registry value: 1
I wrote these commands to ADD the Registry entry and then restart the service to take effect:
REG ADD "HKLM\Software\WOW6432Node\Splashtop Inc.\Splashtop Remote Server" /v UserIdleMethod /t REG_DWORD /d 1 & Net Stop SplashtopRemoteService & Net Start SplashtopRemoteService
I use 1-to-Many Actions to push these commands out to computers I have upgraded to Windows 1 remotely.
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