Session logging failures

I recently worked with Splashtop support to investigate a missing session log entry for a remote session. After sending the debug logs from the Business app and the client's streamer, the Engineering team concluded that an some sort of internet connection disruption might have caused the missing session log entry and that there is no mechanism in place to retry the session log transmission.

A functional improvement could be to queue the session log data for transmission, and if an internet disruption occurs, to retry the transmission once the internet connection resumes.

 

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