Splashtop Antivirus can block items that need to be whitelisted. In-Policy Exclusion can whitelist/allow any File, Folder, Process, and/or Extension on any endpoint in your management computer list. In-Policy Exclusions are configured by logging into our web console https://my.splashtop.com/endpoint_security.
Splashtop Antivirus Threat Detected
Splashtop Antivirus will detect and delete the threat. In this example, "eicar.com" is the threat
Web Console - Management > Endpoint Security > Details/Threats view:
Splashtop Antivirus Exclusion/Whitelist/Allowed
Add the File, Folder, Process, and/or Extension for Splashtop Antivirus to bypass threat detection and deletion by logging. Click "Update" to finish.
Note: Do not add "." when excluding extensions
Go back to Management > Endpoint Security > Select all the computers you want the updated Splashtop AV policy setting to applied > Actions > Refresh Status
You may need to wait a few minutes. You can go back to the endpoint and see in the Splashtop Antivirus Event log, this log entry confirms the policy has been updated.