Splashtop Antivirus can block items that need to be whitelisted. In-Policy Exclusion can whitelist/allow any File, Folder, Process, and/or Extension on any endpoint in your management computer list. In-Policy Exclusions are configured by logging into our web console https://my.splashtop.com/endpoint_security.
Splashtop Antivirus Threat Detected
Splashtop Antivirus will detect and delete the threat. In this example, "eicar.com" is the threat
Interface view:
Web Console - Management > Endpoint Security view:
Web Console - Management > Endpoint Security > Details/Threats view:
Splashtop Antivirus Exclusion/Whitelist/Allowed
Add the File, Folder, Process, and/or Extension for Splashtop Antivirus to bypass threat detection and deletion by logging. Click "Update" to finish.
- Do not add "." when excluding extensions.
- Wildcards (*) and path variables (e.g. %PROGRAMFILES%) are currently not supported.
- Korean and Spanish language characters are not supported for Mac.
If you created a new AV policy, go back to Management > Endpoint Security > Select all the computers you want the new Splashtop AV policy setting to applied > Actions > Assign Policy. If you edited an existing policy, the changes should propagate to the AV agent within 10 minutes.