Welcome to Splashtop Business Access, Splashtop Remote Support, and Splashtop On-Demand Support
OPEN A TICKET
Can't find a topic that answers your question? Submit a support ticket. Our support staff will help you!
Phone Support: +1.408.610.1631
Setup
Getting Started
Status
Easy Setup - Business Access only
Top topics
General
Popular Features
See all 7 articlesDeployment
On-Demand Support
Access Permissions
Connection
Grouping
Management
Security
RMM Partners
Windows Server Tips
Miscellaneous
- Migrate from LogMeIn to Splashtop
- Does Splashtop support linux?
- How to remove a computer from my account?
- Does Splashtop work in safe mode?
- Splashtop Remote Printer does not show in the printer list.
- I have multiple user accounts on my Windows or Mac computer. Can I access my computer regardless of which user account is logged in?
Splashtop Business Official (Download & Announcement)
Announcements
- ★ Splashtop Business app for Mac - v3.1.6.0 released
- ★ Splashtop Business app for Windows - v3.1.6.0 released
- ★ Splashtop Streamer for Mac v3.1.6.0 released (deployment streamer/SOS streamer included)
- ★ Splashtop Streamer for Windows v3.1.6.0 released (deployment streamer/SOS streamer included)
- ★ Splashtop Business - v2.8.1.8 is now on Google Play
- ★ Splashtop Business Metro version v2.4.0.2 is now on Windows Marketspace
Documentation
Introduction
Splashtop Business Client App
Splashtop Streamer
Frequently Asked Questions
Management console
Hot topics
- Unable to reach server (streamer) because of TLS 1.0 support disabled
- Should I try the mirror driver?
- How do I use Splashtop Business Access, Splashtop Remote Support, or Splashtop On-Demand Support?
- Why do I get a black/blank window after I open a Chrome browser during a remote session?
- Why does it show a black screen when I establish a remote session to a headless PC?
- Why can't I log in at the streamer on Windows XP and Windows Server 2003 machine?
Subscription
- Common questions about subscribing to Splashtop Business
- How do I unsubscribe from an auto-renewing subscription on Android devices (Tablet / Handset)?
- How do I get an invoice/receipt?
- I want to subscribe to Splashtop Business. How do I do this?
- How do I unsubscribe from an auto-renewing subscription on My Splashtop?
- How to upgrade your Splashtop service?
Splashtop Account
- How to change my email address or password? Or delete my account?
- What is a Splashtop Account?
- I am a new Splashtop Business user. Where and How do I create a Splashtop Account?
- I've upgraded from Splashtop Remote Desktop to Splashtop Business. Why can't I see my computer from iPad?
- What kind of email address can I use to register a Splashtop Account?
- What is the difference between the previous Gmail Account and a Splashtop Account?
Connection
- Want to connect to a specific RDP session on a server?
- Why does the Splashtop software show "unable to reach Splashtop servers?"
- Connection Issues
- What initial settings do I need to build a Splashtop Business remote connection?
- Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.
- How do I perform Wake-on-LAN with Splashtop app ? (WoL)
Installation
Gestures & Keyboard
- Why does my touch function fail to work after installing Windows 10 Anniversary update?
- Supported shortcuts during Mac-Mac remote sessions
- Gestures or Keyboard Issues
- Input Method on Android devices
- Introduction to iOS gestures (iPad, iPhone)
- Using the Controls Menu Bar for iOS clients
Screen Display
- How to change the resolution or frame rate of the streamed remote display?
- What are the limitations using Mirror driver?
- Screen Display Issues
- Why is there only audio playback (no video) when I am watching a movie on my tablet/phone?
- Why can't I play some games or movies in Full Screen mode?
- How can I prevent the icons on my computer's desktop from being re-arranged?
Security : password, ...
- Is it secure to work with my private data / operations during the remote sessions using my Splashtop Account? (e.g: password typing, screen displaying, ...)
- What if I forgot my password for my Splashtop Account?
- How can I set up the [Security Code] for my Splashtop Account?
- What can I do if I get a "Wrong password" error, or how to reset my password?
Sound
- Sound Issues
- Why isn't there any sound being streamed to my tablet/phone?
- Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?
- How do I make sound work when connecting to a Vista or Win7 system?
- How do I make sound work when connecting to a Windows XP system?
- Why isn't there any sound being streamed from Linux Streamer?
Splashtop Streamer
Attention