Welcome to Splashtop Business Support
This is the knowledge base and community for Splashtop Business Access, Splashtop Remote Support and Splashtop On Demand Support.
If you don’t have any computers under your account, click here to ADD COMPUTERS.
OPEN A TICKET
Can't find a topic that answers your question? Submit a support ticket. Our support staff will help you!
Phone Support: +1.408.610.1631
Getting Started
Splashtop Business - Getting Started
Splashtop On-demand Support (SOS) - Getting Started
Splashtop Premium
- How to Set Up your Premium features
- How to Set Up Splashtop Remote Support Premium: System Inventory
- How to Set Up Splashtop Remote Support Premium: Remote Command
- How to Set Up Splashtop Remote Support Premium: Event Logs
- How to Set Up Splashtop Remote Support Premium: Alerts
- How to Set Up Splashtop Remote Support Premium: Updates
Status
Top topics
General
Popular Features
See all 10 articlesDeployment
- How do I set up the computers that I want to access remotely?
- Customize the default streamer settings for deployment
- Command-line parameters to silently install your deployable Splashtop Streamer
- Deploy using Group Policy with MSI and MST files
- Create an MST file via Orca
- How do I embed the deployment code into the installer?
On-Demand Support (SOS)
- Connecting with Admin Rights
- Want to remote into an Android device?
- Want to remote into an iPhone or iPad?
- Can I reboot and reconnect to the computer with SOS?
- Customize your SOS
- Do you want to host the SOS download on your website?
Access Permissions
Connection
Access Android devices
Grouping
Management
Security
Add-Ons
RMM Partners
Windows Server Tips
Miscellaneous
- How do I enter a Splashtop company code?
- Splashtop Streamer and Mac OS Mojave (10.14)
- What are the supported shortcuts/hotkeys using Splashtop Business app?
- Is Splashtop GDPR or SOC2 compliant?
- Migrate from LogMeIn to Splashtop
- Toolbar functions
Splashtop Business Official (Download & Announcement)
Announcements
- ★ Splashtop Streamer for Windows v3.3.0.2 released (deployment streamer/SOS streamer included)
- ★ Splashtop Business app for Windows - v3.3.0.1 released
- ★ Splashtop Business app for Mac - v3.3.0.1 released
- ★ Splashtop Streamer for Mac v3.3.0.1 released (deployment streamer/SOS streamer included)
- ★ New features in Splashtop Business App for Android
- ★ Splashtop Business – v2.7.6.1 is now on App Store
Documentation
Introduction
Splashtop Business Client App
Splashtop Streamer
Frequently Asked Questions
Management console
Hot topics
- Why can’t I get response to mouse-click on macOS 10.13?
- Unable to reach server (streamer) because of TLS 1.0 support disabled
- Should I try the mirror driver?
- How do I use Splashtop Business Access, Splashtop Remote Support, or Splashtop On-Demand Support?
- Why do I get a black/blank window after I open a web browser during a remote session?
- Why does it show a black screen when I establish a remote session to a headless PC?
Subscription
- How to upgrade to Business Access Pro from Solo?
- Common questions about subscribing to Splashtop Business
- How do I unsubscribe from an auto-renewing subscription on Android devices (Tablet / Handset)?
- How do I get an invoice/receipt?
- How do I subscribe to Splashtop Business?
- How do I unsubscribe from an auto-renewing subscription on My Splashtop?
Splashtop Account
Connection
- Want to connect to a specific RDP session on a server?
- Why does the Splashtop software show "unable to reach Splashtop servers?"
- Why can't I connect after a Windows 10 update?
- Connection Issues
- What initial settings do I need to build a Splashtop Business remote connection?
- Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.
Installation
- How to Open Splashtop Streamer
- Why can't I click the Allow button to finish the streamer installation on MacOS 10.13 machines?
- Why can't I update the streamer on Windows Server 2003?
- I can't finish the installation for Streamer; it stops mid-way and no further response.
- After the Streamer installer completed, I can't open the Streamer program
- How to uninstall Splashtop Streamer?
Gestures & Keyboard
- Why can't I send Ctrl-Alt-Del in a remote session?
- Why does my touch function fail to work after installing Windows 10 Anniversary update?
- Supported shortcuts during Mac-Mac remote sessions
- Gestures or Keyboard Issues
- Input Method on Android devices
- Introduction to iOS gestures (iPad, iPhone)
Screen Display
- Blank Screen Feature Doesn't Work on Windows Computers With WDDM 2.2 or Later
- How to change the resolution or frame rate of the streamed remote display?
- Mirror driver limitations
- Screen Display Issues
- Why is there only audio playback (no video) when I am watching a movie on my tablet/phone?
- Why can't I play some games or movies in Full Screen mode?
Security : password, ...
- Is it secure to work with my private data / operations during the remote sessions using my Splashtop Account? (e.g: password typing, screen displaying, ...)
- What if I forgot my password for my Splashtop Account?
- How can I set up the [Security Code] for my Splashtop Account?
- What can I do if I get a "Wrong password" error, or how to reset my password?
Sound
- Why is there no sound streamed to my device from a macOS 10.13 device?
- Sound Issues
- Why isn't there any sound being streamed to my tablet/phone?
- Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?
- How do I make sound work when connecting to a Vista or Win7 system?
- How do I make sound work when connecting to a Windows XP system?