Welcome to Splashtop Business, Splashtop Business for Remote Support, and Splashtop On-Demand Support
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Top topics
General
On-Demand Support
Deployment
File Transfer
Remote Print
Chat
Grouping
Connection
Access Permissions
Management
Security
Miscellaneous
- Does Splashtop work in safe mode?
- I have multiple user accounts on my Windows or Mac computer. Can I access my computer regardless of which user account is logged in?
- Why is a computer missing from my computer list?
- What happens when I clone computers and VMs with streamer pre-installed?
- Updating Splashtop streamer (beta test complete)
Windows Server Tips
Splashtop Business Official (Download & Announcement)
Announcements
- ★ Splashtop Business for Mac - v3.1.0.1 released
- ★ Splashtop Streamer for Windows v3.1.0.0 released (deployment streamer/SOS streamer included)
- ★ Splashtop Streamer for Mac v3.1.0.0 released (deployment streamer/SOS streamer included)
- ★ Splashtop Business – v2.6.8.3 is now on App Store
- ★ Splashtop Business for Windows - v3.1.0.0 released
- ★ Splashtop Business - v2.7.0.6 is now on Google Play
Documentation
Introduction
Splashtop Business Client App
Splashtop Streamer
Frequently Asked Questions
Management console
Hot topics
- Should I try the mirror driver?
- How do I use Splashtop Business, Splashtop Business for Remote Support, or Splashtop On-Demand Support?
- Why do I get a black/blank window after I open a Chrome browser during a remote session?
- Why does it show a black screen when I establish a remote session to a headless PC?
- Why can't I log in at the streamer on Windows XP and Windows Server 2003 machine?
- How can I modify computer's name in computer list?
Subscription
- Common questions about subscribing to Splashtop Business
- How do I unsubscribe from an auto-renewing subscription on Android devices (Tablet / Handset)?
- How do I get an invoice/receipt?
- I want to subscribe to Splashtop Business. How do I do this?
- How do I unsubscribe from an auto-renewing subscription on My Splashtop?
- How can I apply for a refund for services I had subscribed to?
Splashtop Account
- How to change my email address or password? Or delete my account?
- What is a Splashtop Account?
- I am a new Splashtop Business user. Where and How do I create a Splashtop Account?
- I've upgraded from Splashtop Remote Desktop to Splashtop Business. Why can't I see my computer from iPad?
- What kind of email address can I use to register a Splashtop Account?
- What is the difference between the previous Gmail Account and a Splashtop Account?
Connection
- Why does the Splashtop software show "unable to reach Splashtop servers?"
- Connection Issues
- What initial settings do I need to build a Splashtop Business remote connection?
- Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.
- How do I perform Wake-on-LAN with Splashtop app ? (WoL)
- Tips for constant lost connections, or router crashes causing loss of Internet
Installation
Gestures & Keyboard
- Why does my touch function fail to work after installing Windows 10 Anniversary update?
- Supported shortcuts during Mac-Mac remote sessions
- Gestures or Keyboard Issues
- Input Method on Android devices
- Introduction to iOS gestures (iPad, iPhone)
- Using the Controls Menu Bar for iOS clients
Screen Display
- Screen Display Issues
- Why is there only audio playback (no video) when I am watching a movie on my tablet/phone?
- Why can't I play some games or movies in Full Screen mode?
- How can I prevent the icons on my computer's desktop from being re-arranged?
- What nVidia GeForce optimization does the Splashtop app support?
- Why do I only see part of my computer screen on my tablet/phone?
Security : password, ...
- Is it secure to work with my private data / operations during the remote sessions using my Splashtop Account? (e.g: password typing, screen displaying, ...)
- What if I forgot my password for my Splashtop Account?
- How can I set up the [Security Code] for my Splashtop Account?
- What can I do if I get a "Wrong password" error, or how to reset my password?
Sound
- Sound Issues
- Why isn't there any sound being streamed to my tablet/phone?
- Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?
- How do I make sound work when connecting to a Vista or Win7 system?
- How do I make sound work when connecting to a Windows XP system?
- Why isn't there any sound being streamed from Linux Streamer?
Splashtop Streamer
Attention