Welcome to Splashtop Business Support
This is the knowledge base and community for Splashtop Business Access, Splashtop Remote Support and Splashtop On Demand Support.
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Phone Support: +1.408.610.1631
Getting Started
Splashtop Business - Getting Started
Splashtop On-demand Support (SOS) - Getting Started
Splashtop Premium
- How to Set Up your Premium features
- How to Set Up Splashtop Remote Support Premium: System Inventory
- How to Set Up Splashtop Remote Support Premium: Remote Command
- How to Set Up Splashtop Remote Support Premium: Event Logs
- How to Set Up Splashtop Remote Support Premium: Alerts
- How to Set Up Splashtop Remote Support Premium: Updates
Status
Top topics
General
Popular Features
See all 10 articlesDeployment
- Deploy using Group Policy with MSI and MST files
- Create an MST file via Orca
- How do I set up the computers that I want to access remotely?
- How do I customize the default streamer settings for deployment?
- Command-line parameters to silently install your deployable Splashtop Streamer
- How do I embed the deployment code into the installer?
On-Demand Support (SOS)
- Why does SOS not run on a customer's computer?
- Do you want to host the SOS download on your website?
- Connecting with Admin Rights
- Want to remote into an iPhone or iPad?
- Want to remote into an Android device?
- Can I reboot and reconnect to the computer with SOS?
Access Permissions
Connection
Grouping
Management
Security
RMM Partners
Windows Server Tips
Miscellaneous
- Splashtop Streamer and Mac OS Mojave (10.14)
- What are the supported shortcuts/hotkeys using Splashtop Business app?
- Is Splashtop GDPR or SOC2 compliant?
- Migrate from LogMeIn to Splashtop
- Toolbar functions
- How to remove a computer from my account?
Splashtop Business Official (Download & Announcement)
Announcements
- ★ Splashtop Business app for Windows - v3.3.0.1 released
- ★ Splashtop Business app for Mac - v3.3.0.1 released
- ★ Splashtop Streamer for Windows v3.3.0.1 released (deployment streamer/SOS streamer included)
- ★ Splashtop Streamer for Mac v3.3.0.1 released (deployment streamer/SOS streamer included)
- ★ New features in Splashtop Business App for Android
- ★ Splashtop Business – v2.7.6.1 is now on App Store
Documentation
Introduction
Splashtop Business Client App
Splashtop Streamer
Frequently Asked Questions
Management console
Hot topics
- Why can’t I get response to mouse-click on macOS 10.13?
- Unable to reach server (streamer) because of TLS 1.0 support disabled
- Should I try the mirror driver?
- How do I use Splashtop Business Access, Splashtop Remote Support, or Splashtop On-Demand Support?
- Why do I get a black/blank window after I open a web browser during a remote session?
- Why does it show a black screen when I establish a remote session to a headless PC?
Subscription
- How to upgrade to Business Access Pro from Solo?
- Common questions about subscribing to Splashtop Business
- How do I unsubscribe from an auto-renewing subscription on Android devices (Tablet / Handset)?
- How do I get an invoice/receipt?
- How do I subscribe to Splashtop Business?
- How do I unsubscribe from an auto-renewing subscription on My Splashtop?
Splashtop Account
Connection
- Want to connect to a specific RDP session on a server?
- Why does the Splashtop software show "unable to reach Splashtop servers?"
- Why can't I connect after a Windows 10 update?
- Connection Issues
- What initial settings do I need to build a Splashtop Business remote connection?
- Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.
Installation
- How to Open Splashtop Streamer
- Why can't I click the Allow button to finish the streamer installation on MacOS 10.13 machines?
- Why can't I update the streamer on Windows Server 2003?
- I can't finish the installation for Streamer; it stops mid-way and no further response.
- After the Streamer installer completed, I can't open the Streamer program
- How to uninstall Splashtop Streamer?
Gestures & Keyboard
- Why can't I send Ctrl-Alt-Del in a remote session?
- Why does my touch function fail to work after installing Windows 10 Anniversary update?
- Supported shortcuts during Mac-Mac remote sessions
- Gestures or Keyboard Issues
- Input Method on Android devices
- Introduction to iOS gestures (iPad, iPhone)
Screen Display
- Enable Blank Screen feature doesn't work on WDDM 2.2 or later device
- How to change the resolution or frame rate of the streamed remote display?
- What are the limitations using Mirror driver?
- Screen Display Issues
- Why is there only audio playback (no video) when I am watching a movie on my tablet/phone?
- Why can't I play some games or movies in Full Screen mode?
Security : password, ...
- Is it secure to work with my private data / operations during the remote sessions using my Splashtop Account? (e.g: password typing, screen displaying, ...)
- What if I forgot my password for my Splashtop Account?
- How can I set up the [Security Code] for my Splashtop Account?
- What can I do if I get a "Wrong password" error, or how to reset my password?
Sound
- Why is there no sound streamed to my device from a macOS 10.13 device?
- Sound Issues
- Why isn't there any sound being streamed to my tablet/phone?
- Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?
- How do I make sound work when connecting to a Vista or Win7 system?
- How do I make sound work when connecting to a Windows XP system?