Securely connect to your computer from anywhere to access files, apps, and data. Enable remote work for employees and clients with seamless, high-performance remote access to managed computers, enhancing productivity and efficiency.
>Inviting Users and Assigning Roles
Invite users by going to Management > Users > Invite Users. Assign team roles and user groups during the invitation process or later. You can invite up to 500 email addresses in each invitation window.
User Roles
Owner: The Owner is the highest level of authority and can perform any functions in Splashtop, including (but not limited to) inviting users, changing roles, viewing anyone’s connection history, managing computers, changing access permissions, and changing team settings. The team Owner is the only user who has access to the team subscription/payment info.
Super Admin: The Super Admin is an elevated role above Admin, who can have the same permissions as the Owner above, including accessing the Team Settings tab and changing users’ roles. They cannot access subscription/payment info.
Admin: The Admin role has the same permissions as the Owner above, except they cannot access subscription/payment info, the Team Settings tab, and cannot change users’ roles.
Group Admin: Group admin is a limited Admin role that gives a user admin privilege over specific user and/or computer groups. This allows them to add/remove users & computers only for the groups that are authorized.
Member: Members are general users who have been added to the team to allow remote access. They only have access to computers that they are granted permission for, and can check their own status, account info, team info, and logs. They can remove themselves (“quit”) from a team in the Account Summary tab.
Get started by going to Management > Grouping.
You can create 3 types of groups:
- User-only group
- Computer-only group
- User & Computer group
A user-only group can only consist of users. Grouping users is useful for setting access permissions for multiple users at a time. It is also useful for automatically applying access permissions to a new user.
A computer-only group can only consist of computers. Grouping computers helps to organize a large computer list for easier navigation. It can also make assigning access permissions easier – you can grant a user access to an entire group of computers.
A user & computer group is a shortcut for group-based access control. It can consist of both users and computers. By default, all users in this group can access all computers in this group.
>Deploying Computers
Install Splashtop Streamer on your endpoints to make them remotely accessible.[KV1]
Go to my.splashtop.com / my.splashtop.eu > Management > Deployment to create a deployment package (Optional)
When creating the deployment package, you have the option of specifying default settings, including computer naming rules, security settings, sound re-direction, and more. Alternatively, you can use the default package created by Splashtop.
Once the package is created, click Deploy to view the installation options.
(Option 1) Share the link to allow a user to download and install the streamer for you.
(Option 2) Choose a platform and download the installer file directly.
Multiple installer options are offered for Windows, Mac, Android, and Linux.
View this article for Silent install parameters
Deployment guides are also available for:
Need to change a streamer setting or enforce settings after deployment? Check out Preference Policies.
>Access Permissions
Access permissions determine which computers a user will have access to.
Go to Management > Users, click on the gear icon to the right of a user or user group, and choose Access Permission to configure permissions for a single user or a group of users.
By default, when a user is invited:
- Admins have access to All Computers
- Members have access to No Computers if they are not invited into a group
- Members have access based on the group’s permission when assigned or invited to a group
To give a user or user group access to multiple computers or computer groups, select Only specific computers and computer groups.
> In-session menus and toolbar guides
To start a remote desktop connection, your users will download the Splashtop Business App and log in to view their computer list.
Users can connect from any Windows, Mac, IOS, Android or Chromebook device.
- Windows & Mac Client Toolbar Functions
- Android Client Menu Bar Controls
- iOS Client Menu Bar Controls
> High Performance Settings
If you have the Performance tier of Remote Access licenses, you can activate additional performance-enhancing features such as:
- USB Device Redirection
- Microphone Passthrough
- 240 FPS
- 4:4:4 Color
- High fidelity audio
- Remote Stylus
- Wacom Bridge
Click here on how to enable those features.
>Productivity Features
Productivity features during sessions enable remote workers to operate as if they were physically in front of the remote computer.
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Multi-Monitor:
- Connect to remote computers with multiple displays, allowing you to seamlessly switch between viewing screens (all tiers) or dedicate each display to individual monitors for an enhanced multi-monitor experience (Pro and Performance tiers).
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File Transfer:
- Copy files between local and remote computers without having to use 3rd party file sharing tools. Also supports drag-and-drop and copy-paste file transfer.
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Remote Print:
- Print a file on the remote computer to your local printer.
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USB Device Redirection (Performance Tier)
- Use a USB device such as a Wacom tablet, 3D mouse, or smartcard reader on your local computer as if it's plugged in directly at that remote computer.
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Microphone Passthrough (Performance Tier)
- Redirect your local device's microphone input over a remote session to join VOIP, and meeting calls and use dictation software on the remote computer.
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Concurrent Access:
- Two users can connect to the same computer to collaborate and share access in the same remote session.
>Security and Privacy Features
- Blank Screen: Blank out the remote computer's screen for privacy.
- Lock Keyboard & Mouse: Prevent interference from the remote computer's keyboard and mouse.
- Lock Screen after Disconnect: Lock your OS user account upon disconnection.