Performance Options

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With v3520 or later Splashtop apps and streamer, we will fully take advantage of your GPU on local and remote devices to achieve the optimal performance during Splashtop remote sessions.

Requirements

Windows:

  • Splashtop Business app v3.5.2.0 or later
  • Splashtop Streamer v3.5.2.0 or later

Mac:

  • Splashtop Business app v3.5.2.0 or later
  • Splashtop Streamer v3.5.2.0 or later

Supported version of iOS and Android apps are coming soon.

Default options

  • By default our endpoints will turn on hardware acceleration (the original Advanced Architecture) if possible so you can experience the best performance during a remote session. You do not to click any option to enable this.
  • By default on session toolbar you will have a Performance Status option to observe your performance in current remote session.
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Extra Performance Options

Available with Splashtop Business Access Pro, Splashtop Remote Support Premium, Splashtop Enterprise, and Splashtop SOS product lines (Splashtop SOS basic, plus, teams, unlimited).

FPS options (Ultra high option)
  1. Open the Splashtop Business App, open the Files dropdown then go to Options / Advanced tab. (Or Splashtop Business dropdown then go to Preference / Advanced tab if on a Mac)
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  2. You can configure the default FPS settings (up to Ultra High which is 60 FPS) for all your remote connections.

Note:

  • Once you change the Profile setting in a session from session toolbar,, the change will be saved for all the remote sessions to the same remote computer moving forward.
  • If you subscribe to the product in the list which should have the option but not seeing this option, usually it is because your hardware does not support H265.
Profile options
  1. Open the Splashtop Business App, open the Files dropdown then go to Options / Advanced tab. (Or Splashtop Business dropdown then go to Preference / Advanced tab if on a Mac)
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  2. You can configure the default Profile settings for all your remote connections.
    • Best Quality: Use this option when your hardware / internet resource is good enough to maintain a high quality remote session. For remote session itself, we will suggest at least 10 Mbps internet speed and equipped with graphic listed below, and also with graphic driver updated.

      NVIDIA : GeForce GTX 1050 / 1050 Ti
      AMD : Radeon Rx 300 series (Volcanic Islands)
      INTEL : HD graphics 500 series (Skylake - CPU 6000 series ) 

      You would need to also consider the bandwidth and hardware resource other applications, software are using during the remote session.
    • Original: Default option.
    • Best Speed: Use this option on a limited network environment, e.g., the upload of your remote device has 1 or 2 Mbps or less internet speed. (You can check your current internet speed by visiting https://www.speedtest.net/.)

Note:

Once you change the Profile setting in a session from session toolbar, the change will be saved for all the remote sessions to the same remote computer moving forward.

Note:

We offer a Legacy Compatible mode option; however, we do not suggest checking this option, only if you have any issues (if so we will suggest you can contact Splashtop Support) during the remote session after upgrading to 3520, e.g. black screen, worse performance, etc. 

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