MacOS requires you to grant certain permissions in order for the Splashtop Streamer (or the Splashtop SOS app) to work properly.
This article gives an overview of which permissions to grant on various macOS versions.
Note 1 : These security settings cannot be configured remotely - you must change these settings locally before being able to establish a remote session.
Note 2 : Most of these settings only apply to the user account on which they are granted. If you have multiple user accounts on a device, you will need to grant permissions on each one.
On macOS 10.10 Yosemite - 13.0 Ventura, the following permissions need to be granted:
System Preferences / Security & Privacy / Privacy.
Certain permissions are not available on versions prior to macOS 10.15 e.g. "Screen Recording".
Starting with macOS 14.2 Sonoma and later, the required permissions are as follows:
Privacy & Security
To avoid reminder popups, we recommend granting the "Remote Desktop" permission to the Splashtop Streamer in the Privacy & Security settings.
In the Streamer, there is a helper in the top-right corner.
You can click it to get an overview of all the necessary permissions:
For our attended access, the SOS app requires similar permissions and will pop up a helper upon the first remote session.
For the business app, the permission "Files and Folders" is necessary to use our file transfer feature.