What we're working on next (Roadmap)

Remote Access and Core

• Splashtop Connector – SSH Support (Available with Splashtop Enterprise)

With Splashtop Connector, you can now connect to devices using the SSH protocol, allowing you to access SSH computers and devices.

• Business App update without admin privilege

Now, the Splashtop Business App can be updated without the need for admin privileges, based on your Team’s Setting. This allows any user to update their Business App when the latest version is released.

Service Desk (available with Splashtop Enterprise)

• Background Actions 
  

Significantly reduce end user interruptions by performing critical tasks in the background, without taking control of the remote computer. See all running apps and processes and finish them using the Remote Task Manager. View and edit Windows registry. View the installed devices and enable/disable them, just like the Windows Device Manager. Use the Service Manager to see active services and control their startup behavior. Perform all these from within the Splashtop Service Desk console.

• Session Logs  
  

Logging for Splashtop Service Desk now allows you to view data on remote desktop connections, file transfers, chat sessions, and other history, enabling you to better monitor and audit your technician sessions.

Remote Access and Core

• 1 user on multiple teams

One user can be on multiple Splashtop teams (e.g. MSP and Internal IT) and be given access to different computer lists at a time. 

Service Desk (available with Splashtop Enterprise)

• Service desk reporting stats

We are creating this feature with larger customers in mind, who require more reporting for their management, compliance, and audit purposes. This feature includes a range of reporting options, such as active sessions, total sessions, and basic filters. Users can also benefit from concurrent usage charts that display the maximum number of concurrent sessions on an hourly, daily, weekly, and monthly basis. In addition, users can easily manage computer access permissions, allowing them to see who has access to each computer. As well as monitor user sessions by computer group, computer, user ID, session start/stop/duration, and more.

• PIN Code Widget

Embed code snippet for Service Desk's 6-digit PIN code to put on your own website.

 Endpoint Management

• Endpoint Management Dashboard Continuous Improvements
  • Operating System overview widget improvements
    • click into all computers page with data pre-filtered.
    • Add detailed build info
  • Dashboard Customization
    • Widget drag and drop
    • show / hide widgets
    • Reorganize Dashboard
  • New "Endpoint Security" widget with more details and graphical representation
  • Streamer Version widget

Remote Access and Core

• Unified Splashtop Platform

Creates one platform for all of the central Splashtop products. Instead of having each product use its own architecture, it unifies all the Splashtop products under one core platform with clear remote access and support licensing, to allow for easier upgrades, plan switching, add-ons, etc.

• 1 user in multiple groups

When grouping users on a team, each user can now be placed in multiple groups, to allow for better organization.

• Password Change support

Splashtop teams can set up a password change policy for Splashtop passwords, requiring a change in the password every certain number of days and define longer passwords to meet security requirements. 

Linux platform

• Remote Print for host/streamer
• Remote Microphone for host/streamer
• FIPS mode
• logout idle user
• file transfer and copy/paste management
• USB redirect support for host/streamer
• granular control support for file transfer and copy/paste

Endpoint Management

• Policy Framework

Allows team admins to create policies that can be assigned to computers or groups to help create a more hassle-free experience when managing team devices. Policies will initially include specific software to be patched with Splashtop third party patch management and streamer settings, followed by OS patch management, alerting, scripting and more.

• Third Party Patch Management

Use Splashtop to further manage all your team devices, monitoring versions and available patches for popular third-party software directly within the Splashtop web console. From the web console, define which apps to monitor, and automatically or manually patch.

• Windows Operating System Patch Improvements

Enhancements for Windows to configure and control the Update policy for newer computers, including Windows 10 and 11.

Service Desk

• Schedule Support Sessions

Creates the ability for technicians to schedule Support sessions directly within Service Desk, with the option to send reminder emails to the end user beforehand. Also, can integrate the service desk sessions with calendars like outlook and Google calendar.

• More Granular Control and Reporting improvements

Linux platform

• USB redirect support for host/streamer
• granular control support for remote control
• and other features for parity with Windows and Mac platforms.

Endpoint Management

• More alerts, smart actions, and policy enhancements
• More 3rd party integrations

EDR - Endpoint Detection & Response

• Endpoint Detection and Response, EDR for short, gives users the tools prevent known cyber attacks, and circumvent and respond to sophisticated attacks with organizational-level efficiency. EDR focuses on extended threat detection, focused investigation, and effective response.