Set up Splashtop in 3 steps
- Install the Business App on computers you will be using to connect from.
- Install the Streamer application on computers you want to connect to.
- Connect to computers using the Business App.
Install the Business App on computers you want to connect from
1. Navigate to https://www.splashtop.com/app or our download page here.
2. Download and run the install file. If the file is saved, the install file will be located in the folder specified by your browser (By default, most browsers will save files to the Downloads folder).
3. After installing, the application should open automatically. If not, you can find it in the Start menu for Windows, and inside the Applications folder for Mac.
Business Access Installation Tutorial:
Step 1: Install Splashtop Streamer on the computer(s) you want to connect TO.
Step 2: Install Business App on the computer(s)/device(s) you want to connect FROM.
Step 3: Connect using the Business App.
Note: If installer does not run, please right-click on it and choose Properties, and click on "Unblock" if displayed. Windows sometimes blocks EXE files downloaded.
1. Locate the install file that you downloaded. It will be named "Splashtop_Business_Win_INSTALLER_v" followed by the version number.
2. Double click on the file to start the installation. If you see a UAC prompt, click "Yes" to allow the installation to run. If the UAC prompt requires a password, enter your Windows username and password.
3. Allow the installation to run, after it completes, you'll see the following prompt notifying you that the installation is successful.
1. Click on the App Store icon on your home screen.
2. Switch to the Search tab and search for "Splashtop Business"
3. When the app is found, click on the "Download" button to install the application. If a password is needed, please use your Apple password.
4. When the app is finished installing, it will show up as an icon on your home screen.
Install the Streamer application on computers you want to remotely access
The Streamer is an app that needs to be installed on any computer that you are trying to remotely access. There are multiple methods of getting the Streamer application.
Note: If the "Add Computer" button or "Management" tab is missing in Methods 1 and 2, then your team owner has not allowed members to add computers. You will need to contact the team owner for the shareable link to download the Streamer.
Access Permissions
For methods 1-3, when the computer is added to the account, it will be set to "Admin Access only". You can find instructions for changing access permissions here.
- If you are the team owner, you will need to change the access settings so that your members can access the computer.
- If you are a member of a team and trying to add your computer, it will not show up in the Business app due to the above reason. You will need to contact your team owner or admin to change the access settings for you.
For method 4, when the computer is added to the account, it will be set to "Self access", so only the user who logged in on the Streamer will be able to access it. Only the logged in user will be able to change the access permissions for the computer.
1. Log into your account at my.splashtop.com
2. Click on the "Add Computer" button at the top left
3. On the next screen, you'll see three options
4. You can select which deployment package you wish to use in the "Advanced" tab, or just use the default one
5. Clicking on the "Download" button in the tab "Connect to Current Computer" will download the Streamer install file to the computer you're currently using.
6. Clicking on the "Copy Link" button in the first tab "Add different computer" will provide you with a link that you can send to other computers to download the install file on their computer.
1. Log into your account at my.splashtop.com
2. Click on Management -> Deployment
3. On the next screen, you'll see a list of packages. You can create a new deployment package or use the already created default package
4. Click on the green "Deploy" button
5. For Option 1, you can copy a shareable link to send to other users and computers so that they can download the Streamer install file on their computer.
6. For Option 2, you can select the file type of the Streamer install file from the drop down and download it to the computer you're currently using.
In cases where the deployment package is giving the error "Failed to download deployment package", you can download the Streamer without the 12 digit deployment code included.
1. After installing the Streamer, you'll see the following on the Streamer window
2. You can find the 12 digit deployment code from your account at https://my.splashtop.com/team_deployment
3. If you are giving another person access to your computer, you may need to contact them for the 12 digit deployment code.
The Login Streamer can only be used with Business Access Solo and Pro subscriptions. The download can be found here:
1. After installing the Streamer, you'll see the following on the Streamer window
2. Enter in your Splashtop email and password to log in and add the computer to the account.
Note: With this method, if you change your email or password, the credentials in the Streamer will become invalid, so you'll need to re-enter in the credentials in the Streamer to add it back to the account.
Aside from our .exe Streamer installer, we also offer a .msi installer as well. The .msi works similar to the .exe, but on some occasions you might want to try out our .msi. For example, if the .exe installer isn't working on your computer, it might be a good idea to give the .msi a try.
Below are the steps to take if you want to install our Streamer using the .msi installer.
Log in to your my.splashtop.com and head over to Management -> Deployment:
Click on the green Deploy button of the package you want to use as picture below:
You will be taken to a page that has two different options for installing the Streamer. Please go to Option 2 and click on the drop down list and select one of two options for the MSI download:
Once it's downloaded, run the installer like you normally would.
After downloading the Streamer using one of the above methods, locate the Streamer file. Usually, the Streamer will be automatically downloaded to the Downloads folder. Open the install file and follow the prompts on screen to complete the installation. After the install has completed, the Streamer will open automatically and ask you to grant access. Hit "Confirm" to finish the process and the computer will be automatically added to the computer.
Mac Streamer Additional Permissions
After installing the Streamer on a Mac running MacOS 10.15 Catalina or higher, additional settings need to be enabled in order to remote into the computer. You can find the instructions for that here
Connect from the Business App
1. Open the Business App
2. Log in with your email and password. If this is your first time logging in on the computer and you do not have 2-Step verification turned on, you will be asked to authenticate your device. You will receive an email with the authentication link.
3. After logging in, you should see your list of computers that you can connect to. Double click on any computer to connect to that computer.
Note: if you see no computers after installing the Streamer, check to see if the Streamer is showing the error: "Unable to connect to Splashtop Servers". If the error is present, view our article here to troubleshoot.
If you were invited to a team and are a member, please contact your team owner or admin to give you access to the added computer, otherwise you may see an empty computer list, as shown below. You can refer to the Access Permissions section above.