Access permissions determine which users have access to a certain computer.
A computer can be configured to be:
- Only accessible by the owner of the computer
- Accessible by all admins on the Splashtop Business team
- Accessible by everyone (both admins and members) on the Splashtop Business team
- Accessible by specific Splashtop accounts
Where to configure access permissions
Log into my.splashtop.com with the owner account.
Next to each computer in the computer list, click on the gear icon and choose Access permission. This is for setting the access permissions of this computer.
Access permissions must currently be set one computer at a time.
There are 4 options available.
The options differ slightly depending on whether the streamer is signed in with a Splashtop account or deployed with a deployment code.
Option 1 - Only accessible by the owner of the computer
In the case of a streamer that is signed in with a Splashtop account, this is the default selection. The computer is only accessible by the user account that's signed in.
In the case of a streamer that is deployed with a deployment code, this option is not applicable since there is no single computer owner. This option becomes "not accessible" (by anyone).
Option 2 - Allow access by all admins
Any user on this Splashtop Business account with admin privilege can access this computer.
This is the default selection for a streamer that is deployed with a deployment code.
Option 3 - Allow access by all admins and members
Any user on this Splashtop Business account can access this computer.
Option 4 - Allow access by specific Splashtop accounts
You can choose precisely which user or users have access.
You can choose from amongst the users on this Splashtop Business account.
You can also grant access to anyone with a Splashtop account, as long as they are not a Splashtop Remote Support user. Just enter the Splashtop account email into the field near the bottom and click on Allow Access. That user account will then be added to the list above, with a checkmark.
NOTE: When another user is accessing a computer that you've shared this way, it will occupy one of your "concurrent user" licenses.
(For example, if you have only 1 seat of Splashtop Business Access Pro, you won't be able to use remote access, when another user is accessing one of your shared machines.)
This article has more info on the limitations at the bottom
Who can configure access permissions
In the case of a streamer that's signed in with a Splashtop Account
By default, the computer can only be accessed by the person whose Splashtop account/password are entered into the streamer. This person is the "owner" of the computer.
The owner of the computer is the only person who can grant access to others (i.e. only the owner of the computer can change to option 2, 3, or 4 in the above screenshot).
Admins on the Splashtop Business account cannot grant access to a computer they don't own. However, they do have the right to disable shared access of any computer (by choosing option 1, "not accessible by others").
In the case of a streamer that is deployed with a deployment code
By default, a computer provisioned with a streamer that's deployed with a deployment code becomes accessible by all admins on the Splashtop Business account.
Admins are considered the "owner" of the computer and have all rights to configure the access permissions, from disabling access completely to granting access to everyone.