How to set up Request Permission to Connect for RDP Terminal Sessions

To enable the permission request feature, follow these steps:

1. Log into the Web Console:
   • Navigate to my.splashtop.com or my.splashtop.eu.
2. Go to Team Settings or User Granular Control:
   • Team Settings: Go to Management Settings Session Security Request permission to connect, and click Detailed setup.
     
     Select the RDP Terminal Session tab.
     
      Select one of the three Request permission to connect options and apply them based on the user role (Admin, Group Admin, or Member).
     
   • User Granular Control: Navigate to Management Users, find the user, and click the request permission icon.
     
     Select the RDP Terminal Session tab, then choose one of the three Request permission to connect options for the user.
     

Note: The feature is off by default and must be manually enabled by an admin.

Once enabled, this feature will prompt users to request permission before switching to an active RDP session on the server. Here’s how it works:

• Permission Request: When a user tries to switch to another session, the end user in that session will receive a permission request pop-up asking for approval.
• Session Switch Behavior:
  • If the end user approves, the session switch happens immediately.
  • If the end user denies, the switch is canceled, and the user remains in their original session.
• Request Permission to Connect Options:
  • Reject connection after request expires (At login screen, reject automatically)
    • If no response is received within 30 seconds, the connection is rejected automatically. If the computer is on the login screen, the request is bypassed and rejected instantly.
  • Reject connection after request expires (At login screen, allow automatically)
    • If no response is received within 30 seconds, the connection is rejected. If on the login screen, the system automatically allows the connection.
  • Allow connection after request expires
    • If no response is received within 30 seconds, the connection is automatically accepted.