This is the article for inviting users, not importing SSO users. If you would like to import SSO users via CSV file, please go to this article.
Supported Subscriptions
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Splashtop
- SOS +10 | SOS Unlimited
- SOS +10 | SOS Unlimited + Access Pro | Access Performance
- Splashtop Enterprise [Remote Support (Technician) | Remote Access (End User)]
- Splashtop Business Access [Legacy | Solo | Pro | Performance]
- Splashtop Remote Support [MSP | Plus | Premium]
- Splashtop SOS [Mobile | +10 | Unlimited]
- From the web console(Global/EU/OC), go to the users page.
- Click on the invite users icon.
- You can now import the email addresses as well as the display names and the group the users should be linked to.
Available fields
- Splashtop account: Enter the email address that will be associated to the invited user's account.
- Group: If you would like to invite the user to a group, please enter the group's name.
-
Display name: If you wish the user to have a display name, please enter it.
- If you do not enter anything, the name will be the email address.
-
License type: If you do have both Support and Access license types in your subscription, you will have the possibility to enter the license you want the user to be associated with.
- If you do not enter anything, the user will be associated to an access license.
- If you only have support licenses, the user will be associated to a support license.
-
Role: For Admin and Member roles, you can also enter it directly in the CSV file.
- Only the owner and super admins can assign the Admin role to a user.
- If you leave it blank, the user will be invited as a member.
Notes / Troubleshooting
- If the the imported users number is exceeding the limit of your plan, some users will not be imported/invited and you will be notified by email with the list of the failed imports / invites.
- The users will be automatically imported to Remote Access license type. If you want to have them on a Technician license type, you will need to change it following this article.
- Please look at the csv example file in this article to know how to correctly enter the information needed.