In Splashtop Business, there are three levels of authority for users, known as “roles”: Owner, Administrators, and Members.
The Owner is the highest level of authority and has permission to perform any functions in Splashtop
Business, including (but not limited to) inviting members, changing roles, resetting passwords, disabling
users, removing users, viewing anyone’s connection history, deciding how many Seats to purchase, and
paying for Seats and subscriptions. There is only one Owner. He or she also has the authority to assign
the Administrator role to one or more users. The Splashtop Business Web Portal offers the Owner a console to manage users, to retrieve their connection history, and to bulk-purchase new seats.
The Super Admin role has exactly the same privileges as the team owner regarding user management and team settings management, except for payment. The Super Admin will be able to see the team members list, sessions list and configure the settings for any team member except the owner.
The Administrator role has the same permissions as the Owner described above, except that he/she is not
involved with payments; cannot change a team’s name; and cannot change anyone’s role (will not have the Team Settings tab available).
Members are general users who have been added to the team in order to allow them to make remote
connections to office computers using their mobile devices. They are allowed to check their own status,
account info, team info. They can also remove themselves (“quit”) from a team in the Status tab.
How to change user roles?
A user's role can be change by logging in to my.splashtop.com > Management > Users, if you have the proper permissions to do so.