Troubleshooting
Explore common questions and troubleshooting tips.
- What Antivirus, EDR, and Firewall Exceptions Are Required for Splashtop SOS?
- Starlink - Unable To Login To Business App
- MacOS 10.14 and 10.15 Not Connecting
- Best Practices for Zscaler Configuration with Splashtop
- Win Server 2025 with Streamer installed > Promoted to Domain Controller > Streamer won’t load.
- Unable to reach Splashtop Server fix
- How to find the Business client app version
- How to update Streamer on Mac Via the Terminal ( instructions and Video )
- Windows S Mode Compatibility
- How to update Streamer
- Mac OS X 12.3 Error message when installing Splashtop Streamer using the .DMG package
- Error 1334 - Cannot be installed
- Manually Create the Splashtop PDF Remote Printer
- Remote Print - Adobe Acrobat Quit Unexpectedly or Not Launching
- Print dialog box not popping up on the local computer for you to print when trying to print from a remote Windows computer?
- 'The file "Print.pdf" couldn't be opened because you don't have permission to view it' error when trying to remote print?
- Splashtop PDF Remote Printer is Saving as PDF instead of Printing (Windows 10 Only)
- Remote Print cuts off part of document or having alignment issues
- Windows - Small/Tiny Icons After Pressing Windows/Start Button
- How to Enable Legacy Compatible Mode
- How to fix the mouse cursor not changing shape correctly in the remote session?
- How to fix the mouse cursor not scaling properly in the remote session?
- When I remote into my computer, the screen is too small
- How to fix I-beam cursor disappeared in the remote session?
- Troubleshooting Sound Issues in Microsoft Teams During Remote Sessions
- How to fix audio issues on Mac after the Splashtop remote sound driver is installed
- How to setup sound on the remote device or local device?
- Sound Issues
- Why is there no sound streamed to my device from a macOS device?
- How do I make sound work when connecting to a Vista or Win7 system?
- How to send SOS Debug Logs
- How to find the SOS app version
- How to find a device UUID
- Getting an error when trying to chat in a SOS session?
- How to fix Mouse/Keyboard not working on Windows/Mac
- Manual Uninstall and Reinstall of Splashtop Applications (Business App and Streamer App)
- Diagnostic tool
- How to adjust your network settings to resolve connection issue?
- What should I check if getting no suggested settings after running the diagnostic tool?
- What are the suggested settings I can apply, and what is it for?
- What to do when receiving a network error from testing the connection type using the Diagnostic Tool
- Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?