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  1. Splashtop Business - Support
  2. Troubleshooting

Troubleshooting

Explore common questions and troubleshooting tips.

Connection
  • Connecting to a computer on a different splashtop subscription/team
  • Why I received "Invalid Connection Token. Please try restarting Splashtop Streamer." error?
  • What are the Firewall Exceptions and IP addresses of Splashtop servers/Services?
  • Connection Issues
  • Getting disconnects or difficulty connecting?
  • Unable to reach server (streamer) because of TLS 1.0 support disabled
See all 13 articles
Installation
  • Error 1334 - Cannot be installed
  • How to Open Splashtop Streamer
  • Why can't I click the Allow button to finish the streamer installation on MacOS 10.13 machines?
  • Why can't I update the streamer on Windows Server 2003?
  • Mac Streamer shows blank or Port 6783 is not reachable
  • Why do I get an “Unable to reach Splashtop servers…” error on my XP Streamer?
See all 13 articles
Remote Print
  • Splashtop Remote Printer does not show in the printer list.
  • Remote Print - Windows cannot find 'xpsrchvw.exe'.
  • Quickbooks remote print missing margins or edges?
  • Want to make Splashtop Remote Printer as the default?
Blank Screen
  • Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.2.0 or newer version streamer
  • Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.0.2 or older version streamer
  • Why does Blank Screen not work on my remote computer?
  • Blank Screen Feature Doesn't Work on Windows Computers With WDDM 2.2 or Later
  • Enable Blank Screen not working workaround for WDDM 2.1 or before devices
Screen Display
  • Why do I see two mouse cursors in the remote session?
  • Why is my mouse cursor not aligned with the remote computer?
  • Screen capturing options - Mac Streamer
  • Video Rendering Options - Windows Splashtop Business App
  • Screen capturing options - Windows Streamer
  • Virtual display driver for Mac streamer
See all 22 articles
Sound
  • Why is there still no sound when connecting to a Mac after the Splashtop Remote Sound installed?
  • How to setup sound on the remote device or local device?
  • Sound Issues
  • Audio lag or "choppy audio" issues -- possible causes
  • Why is there no sound streamed to my device from a macOS device?
  • How do I make sound work when connecting to a Vista or Win7 system?
Miscellaneous
  • Screen Pan and Scrolling on Android Business App using Touch Mode
  • How do I send Debug Logs
  • Does Splashtop support Apple Silicon M1 Mac?
  • Why can’t I get response to mouse-click on macOS 10.13?
  • AutoCAD 2014 crashing with Splashtop Streamer installed?
  • Why can't I send Ctrl-Alt-Del in a remote session?
See all 7 articles
Diagnostic tool
  • Diagnostic tool
  • How to adjust your network settings to resolve connection issue?
  • What should I check if getting no suggested settings after running the diagnostic tool?
  • What are the suggested settings I can apply, and what is it for?
  • Why I received a network error when testing the Connection type?
  • Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?

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