Troubleshooting
Explore common questions and troubleshooting tips.
- Your network connection is unstable
- Recommended Internet Speeds
- “Splashtop Login Failed” error message when connecting from a Macbook
- "The session code is incorrect. Please try again" error
- Mac computer cannot connect due to proxy settings blocking connection
- How to fix iOS devices from disconnecting after a specific amount of time
- Manually Create the Splashtop PDF Remote Printer
- Print dialog box not popping up on the local computer for you to print when trying to print from a remote Windows computer?
- 'The file "Print.pdf" couldn't be opened because you don't have permission to view it' error when trying to remote print?
- Splashtop PDF Remote Printer is Saving as PDF instead of Printing (Windows 10 Only)
- Remote Print cuts off part of document or having alignment issues
- Splashtop Remote Printer does not show in the printer list.
- Best fit to client computer does not work with 2560x1080 or higher resolution?
- How to fix the mouse cursor not changing shape correctly in the remote session?
- How to fix the mouse cursor not scaling properly in the remote session?
- When I remote into my computer, the screen is too small
- How to fix I-beam cursor disappeared in the remote session?
- How to disable zooming or "Screen Edge Panning" when in a remote session
- How to fix audio issues on Mac after the Splashtop remote sound driver is installed
- How to setup sound on the remote device or local device?
- Sound Issues
- Audio lag or "choppy audio" issues -- possible causes
- Why is there no sound streamed to my device from a macOS device?
- How do I make sound work when connecting to a Vista or Win7 system?
- Getting an error when trying to chat in a SOS session?
- How to fix Mouse/Keyboard not working on Windows/Mac
- Manual Uninstall and Reinstall of Splashtop Applications (Business App and Streamer App)
- Navigating Splashtop Business for iOS
- Splashtop is compatible with Windows 11
- Mouse and Keyboard delay/lag
- Diagnostic tool
- How to adjust your network settings to resolve connection issue?
- What should I check if getting no suggested settings after running the diagnostic tool?
- What are the suggested settings I can apply, and what is it for?
- What to do when receiving a network error from testing the connection type using the Diagnostic Tool
- Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?