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  1. Splashtop Business - Support
  2. Troubleshooting

Troubleshooting

Explore common questions and troubleshooting tips.

Connection
  • Your network connection is unstable
  • Recommended Internet Speeds
  • “Splashtop Login Failed” error message when connecting from a Macbook
  • "The session code is incorrect. Please try again" error
  • Mac computer cannot connect due to proxy settings blocking connection
  • Why is SOS disconnecting from iOS devices after a specific amount of time (10, 20, or 30 minutes)?
See all 18 articles
Installation
  • Mac OS X 12.3 Error message when installing Splashtop Streamer using the .DMG package
  • Error 1334 - Cannot be installed
  • How to Open Splashtop Streamer
  • Why can't I click the Allow button to finish the streamer installation on MacOS 10.13 machines?
  • Why can't I update the streamer on Windows Server 2003?
  • Mac Streamer shows blank or Port 6783 is not reachable
See all 14 articles
Remote Print
  • Manually Create the Splashtop PDF Remote Printer
  • Print dialog box not popping up on the local computer for you to print when trying to print from a remote Windows computer?
  • 'The file "Print.pdf" couldn't be opened because you don't have permission to view it' error when trying to remote print?
  • Splashtop PDF Remote Printer is Saving as PDF instead of Printing (Windows 10 Only)
  • Remote Print cuts off part of document or having alignment issues
  • Splashtop Remote Printer does not show in the printer list.
See all 9 articles
Blank Screen
  • Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.2.0 or newer version streamer
  • Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.0.2 or older version streamer
  • Why does Blank Screen not work on my remote computer?
  • Blank Screen Feature Doesn't Work on Windows Computers With WDDM 2.2 or Later
  • Enable Blank Screen not working workaround for WDDM 2.1 or before devices
Screen Display
  • Best fit to client computer does not work with 2560x1080 or higher resolution?
  • Spinning circle or green screen when trying to access a remote computer?
  • How to fix the mouse cursor not changing shape correctly in the remote session?
  • How to fix the mouse cursor not scaling properly in the remote session?
  • Blurry screen after updating to 3.5.2.0?
  • When I remote into my computer, the screen is too small
See all 27 articles
Sound
  • Why is there still no sound when connecting to a Mac after the Splashtop Remote Sound installed?
  • How to setup sound on the remote device or local device?
  • Sound Issues
  • Audio lag or "choppy audio" issues -- possible causes
  • Why is there no sound streamed to my device from a macOS device?
  • How do I make sound work when connecting to a Vista or Win7 system?
Miscellaneous
  • Getting an error when trying to chat in a SOS session?
  • Why doesn't my mouse and keyboard work during a remote session? (Windows, Mac)
  • Manual Uninstall and Reinstall of Splashtop Applications (Business App and Streamer App)
  • Navigating Splashtop Business for iOS
  • Splashtop is compatible with Windows 11
  • Mouse and Keyboard delay/lag
See all 14 articles
Diagnostic tool
  • Diagnostic tool
  • How to adjust your network settings to resolve connection issue?
  • What should I check if getting no suggested settings after running the diagnostic tool?
  • What are the suggested settings I can apply, and what is it for?
  • Why I received a network error when testing the Connection type?
  • Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?

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