Troubleshooting
Explore common questions and troubleshooting tips.
- Your network connection is unstable
- Why is SOS disconnecting from iOS devices after a specific amount of time (10, 20, or 30 minutes)?
- Connecting to a computer on a different splashtop subscription/team
- Why I received "Invalid Connection Token. Please try restarting Splashtop Streamer." error?
- What are the Firewall Exceptions and IP addresses of Splashtop servers/Services?
- Connection Issues
- Error 1334 - Cannot be installed
- How to Open Splashtop Streamer
- Why can't I click the Allow button to finish the streamer installation on MacOS 10.13 machines?
- Why can't I update the streamer on Windows Server 2003?
- Mac Streamer shows blank or Port 6783 is not reachable
- Why do I get an “Unable to reach Splashtop servers…” error on my XP Streamer?
- Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.2.0 or newer version streamer
- Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.0.2 or older version streamer
- Why does Blank Screen not work on my remote computer?
- Blank Screen Feature Doesn't Work on Windows Computers With WDDM 2.2 or Later
- Enable Blank Screen not working workaround for WDDM 2.1 or before devices
- How do I login when the remote computer uses Azure Active Directory (AzureAD)?
- Why do I see two mouse cursors in the remote session?
- Why is my mouse cursor not aligned with the remote computer?
- Screen capturing options - Mac Streamer
- Video Rendering Options - Windows Splashtop Business App
- Screen capturing options - Windows Streamer
- Why is there still no sound when connecting to a Mac after the Splashtop Remote Sound installed?
- How to setup sound on the remote device or local device?
- Sound Issues
- Audio lag or "choppy audio" issues -- possible causes
- Why is there no sound streamed to my device from a macOS device?
- How do I make sound work when connecting to a Vista or Win7 system?
- Screen Pan and Scrolling on Android Business App using Touch Mode
- How do I send Debug Logs
- Does Splashtop support Apple Silicon M1 Mac?
- Why can’t I get response to mouse-click on macOS 10.13?
- AutoCAD 2014 crashing with Splashtop Streamer installed?
- Why can't I send Ctrl-Alt-Del in a remote session?
- Diagnostic tool
- How to adjust your network settings to resolve connection issue?
- What should I check if getting no suggested settings after running the diagnostic tool?
- What are the suggested settings I can apply, and what is it for?
- Why I received a network error when testing the Connection type?
- Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?