Logo
English (US) Deutsch Español Français Italiano 日本語 Português do Brasil 简体中文 繁體中文
Contact Support Sign in
Welcome to Splashtop Business Support!
  Chat or Submit a Ticket

  1. Splashtop Business - Support
  2. Troubleshooting

Troubleshooting

Explore common questions and troubleshooting tips.

Connection
  • Unable to reach Splashtop Server fix
  • Your network connection is unstable
  • Recommended Internet Speeds
  • “Splashtop Login Failed” error message when connecting from a Macbook
  • "The session code is incorrect. Please try again" error
  • Mac computer cannot connect due to proxy settings blocking connection
See all 18 articles
Installation
  • Windows S Mode Compatibility
  • How to update Streamer
  • Mac OS X 12.3 Error message when installing Splashtop Streamer using the .DMG package
  • Error 1334 - Cannot be installed
  • How to Open Splashtop Streamer
  • MacOS 10.13 Sound Driver troubleshooting - Allow button
See all 16 articles
Remote Print
  • Manually Create the Splashtop PDF Remote Printer
  • Remote Print - Adobe Acrobat Quit Unexpectedly or Not Launching
  • Print dialog box not popping up on the local computer for you to print when trying to print from a remote Windows computer?
  • 'The file "Print.pdf" couldn't be opened because you don't have permission to view it' error when trying to remote print?
  • Splashtop PDF Remote Printer is Saving as PDF instead of Printing (Windows 10 Only)
  • Remote Print cuts off part of document or having alignment issues
See all 10 articles
Blank Screen
  • How to fix Remote computer not displaying blank screen
  • Blank Screen Feature Doesn't Work on Windows Computers With WDDM 2.2 or Later
  • Enable Blank Screen not working workaround for WDDM 2.1 or before devices
Screen Display
  • Best fit to client computer does not work with 2560x1080 or higher resolution?
  • How to fix the mouse cursor not changing shape correctly in the remote session?
  • How to fix the mouse cursor not scaling properly in the remote session?
  • When I remote into my computer, the screen is too small
  • How to fix I-beam cursor disappeared in the remote session?
  • How to disable zooming or "Screen Edge Panning" when in a remote session
See all 25 articles
Sound
  • How to fix audio issues on Mac after the Splashtop remote sound driver is installed
  • How to setup sound on the remote device or local device?
  • Sound Issues
  • Audio lag or "choppy audio" issues -- possible causes
  • Why is there no sound streamed to my device from a macOS device?
  • How do I make sound work when connecting to a Vista or Win7 system?
Miscellaneous
  • Getting an error when trying to chat in a SOS session?
  • How to fix Mouse/Keyboard not working on Windows/Mac
  • Manual Uninstall and Reinstall of Splashtop Applications (Business App and Streamer App)
  • How to fix "The feature is currently unavailable." error message
  • Navigating Splashtop Business for iOS
  • Splashtop is compatible with Windows 11
See all 13 articles
Diagnostic tool
  • Diagnostic tool
  • How to adjust your network settings to resolve connection issue?
  • What should I check if getting no suggested settings after running the diagnostic tool?
  • What are the suggested settings I can apply, and what is it for?
  • What to do when receiving a network error from testing the connection type using the Diagnostic Tool
  • Why I received "cannot connect. Please make sure the network is available and Splashtop streamer is running" error after running the diagnostic tool?

Can't find what you're looking for?

Let us help you right now!

Submit a request

© Splashtop Business - Support

Theme by Lotus Themes

What do you need help with?