Troubleshooting Sound Issues in Microsoft Teams During Remote Sessions

If you're experiencing difficulties hearing sound during a remote session with Microsoft Teams, follow these steps to troubleshoot and resolve the issue:

  1. Check the Audio settings in the streamer app. Please open the streamer app on the remote computer which has the Microsoft Teams running. Go to settings tab and select the option "Output sound over the remote connection only" or "output sound both over the remote connection and on this PC"
    cannot hear sound1_en-us.png
  2. Make sure the output device selected in the Microsoft Teams speaker settings matches with the Windows playback device from the bottom right corner output device settings.
    cannot hear sound2_en-us.png
    cannot hear sound3_en-us.png

 

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