How to setup sound on the remote device or local device?

Sound and audio are only supported one way.  Sound can be streamed from the remote/host device to the local device, but no audio is sent from the local device to the remote/host device.
If you wish to redirect your local device's microphone input over a remote session, as if you were speaking into the remote computer's microphone directly. Please refer to Microphone Passthrough.

Note: Streaming audio is not included with the Remote Support Basic service

On Windows  

You can configure sound to be on the remote/host only, on the local device only, or both.  Open Splashtop Streamer application on the remote/host device, then click on the Settings tab:

sound_en-us.png
*Disconnect the remote session (if you're doing this remotely) and re-connect. Remote audio settings will update after connecting.   

 On Macs 

You can configure sound to be on the remote/host only or on the local device only. 

To enable audio, open Splashtop Streamer application on the remote/host device, then click on the Settings tab.

  • Make sure "Output sound over remote connection only" is selected on the Settings tab.
  • Install the sound driver by clicking the "Install Sound Driver" button on the Settings tab. This will require a reboot to complete the installation. You can also use silent install to include the sound driver in the streamer installation.
  • For macOS 10.14 Mojave and macOS 10.15 Catalina, it will also require Microphone permission - click the "Allow Access to Microphone" button.
  • See this article if you use other 3rd party sound drivers on the computer, and have issues with audio. Otherwise, see this article for common troubleshooting tips.

mac_sound_en-us.png
*Disconnect the remote session (if you're doing this remotely) and re-connect. Remote audio settings will update after connecting.

On Linux 

You can configure sound to be on the local device only or to be on both remote and local. To enable audio, open Splashtop Streamer application on the remote/host device, then click on the Settings tab.

linux_audio_en-us.png

On SOS

You can configure sound to be on the remote/host only, on the local device only, or both. Open Splashtop SOS application on the remote/host device, then click on the Settings tab, then click Options.

sos_sound_en-us.png

 

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