We are still investigating the root cause for this issue as it has affected some of our Splashtop users but we do have a workaround in the meantime below.
Update: We have fixed the issue. You can see incident report on the status page here.
Contact Support if you are still having issues here.
- First, please try restarting the streamer and rebooting your computer.
- If restarting the streamer/rebooting the computer doesn't help, please proceed to downloading a .reg file here
- Click and open .reg file. A pop-up will ask if you want it to make changes, click "Yes".
- After that, open/search for "Services" in your Windows search bar and open the app.
- Next, look for Splashtop Remote Service and right-click on it and choose "Restart"
After this, wait a few minutes and the streamer should come back online. If still having issues, please come to chat