Mac computer cannot connect due to proxy settings blocking connection

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Symptoms of Mac proxy setting interfering

If you are experiencing either of this symptoms on a Mac computer whether its running the business app and connecting to a remote computer or trying to run the sos client for a technician to remote in then it could be very worthwhile to check your proxy settings.

 

Business app error:

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Failed SOS app number generation:

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How to check your Mac proxy settings:

On your Mac, open your Apple menu, then click System Preferences, then click Network.

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Next locate and click on the Network icon

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Then select the Wifi/Ethernet network you are currently using and click on "advanced"

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Finally click the Proxies tab and uncheck all the proxies you may have turned on located on the left side

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Finally hit ok and check to see if you are able to connect to your computer or generate SOS numbers

 

 

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