Mac computer cannot connect due to proxy settings blocking connection

Symptoms of Mac proxy setting interfering

If you are experiencing either of these symptoms on a Mac computer whether it's running the business app and connecting to a remote computer or trying to run the SOS client for a technician to remote in then it could be very worthwhile to check your proxy settings.

 

Business app error:

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Failed SOS app number generation:

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How to check your Mac proxy settings:

On your Mac, open your Apple menu, then click System Preferences, then click Network.

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Then click "Network" in the sidebar. (You may need to scroll down.)

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Click a network service on the right, then click "Details".

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Finally click the Proxies tab and uncheck all the proxies you may have turned on.

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Finally, hit OK and check to see if you are able to connect to your computer or generate SOS numbers.

 

 

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