Symptoms of Mac proxy setting interfering
If you are experiencing either of these symptoms on a Mac computer whether it's running the business app and connecting to a remote computer or trying to run the SOS client for a technician to remote in then it could be very worthwhile to check your proxy settings.
Business app error:
Failed SOS app number generation:
How to check your Mac proxy settings:
On your Mac, open your Apple menu, then click System Preferences, then click Network.
Then click "Network" in the sidebar. (You may need to scroll down.)
Click a network service on the right, then click "Details".
Finally click the Proxies tab and uncheck all the proxies you may have turned on.
Finally, hit OK and check to see if you are able to connect to your computer or generate SOS numbers.