Enable Blank Screen not working workaround for WDDM 2.1 or before devices

  • Only work with driver's WDDM model = 2.1 or earlier.

How to check WDDM version:

Run dxdiag.exe on the streamer computer, then check the Display tab which will indicate the Driver Model.


By checking Enable Blank Screen option on the streamer / Security tab, it should work to blank the remote computer's screen when in a remote session in most cases.

If it does not work, please follow below instructions to apply a workaround.

  1. Go to the streamer installation folder, then Driver/Monitor folder:
    C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\Monitor
  2. Right click on the install bat file, then run as administrator.
    Screenshot_041119_032606_PM.jpgOn 32bits computer, please use install_driver.bat,
    On 64bits computer, please use install_driver64.bat.
  3. That's it! 


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