Getting an error when trying to chat in a SOS session?

When trying to utilize the chat feature in an active SOS remote session with another user and you receive the following error:

SRChatSOS.exe - System Error - The code execution cannot proceed because avutil-55.dll was not found. Reinstalling the program may fix this problem.



Troubleshooting tips:

  • Uninstall and reinstall the Splashtop SOS.exe on your computer.
  • Instead of using the Splashtop SOS application, try having your user download SOS.exe via this link
  • Try connecting in with the "connect as an admin" unchecked in the SOS application.Screen_Shot_2022-06-28_at_12.03.29_PM.png
  • Contact our support team here as we should be able to send an an alternative SOS.exe file for you use
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