Chromium connection issue with web client

There is a known issue with Chromium based browsers using the Splashtop web client.  Connections may fail at times.  We found that Chromium browsers are defaulting to TLS 1.3 which causes the connections to fail at times.

 

Windows

For Windows systems, open a terminal window, execute the browser program from the Application folder with the --ssl-version-max=tls1.2 flag.

Steps

  1. Open Command Window (type "cmd" in the Explorer search)
  2. Change directory to browser executable path
  3. Execute:
    chrome.exe --ssl-version-max=tls1.2
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  4. In the newly opened browser, navigate to my.splashtop.com, login, and connect with the web client.

For other Chromium based browsers, you need to use the appropriate path/name of that browser in place of Google Chrome.  For example Edge browser:

msedge.exe --ssl-version-max=tls1.2

 

Mac

For Mac systems, open a terminal window, execute the browser program from the Application folder with the --ssl-version-max=tls1.2 flag.

Steps

  1. Open Terminal Window
  2. Execute:
    /Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome --ssl-version-max=tls1.2 &
  3. In the newly opened browser, navigate to my.splashtop.com, login, and connect with the web client.

For other Chromium based browsers, you need to use the appropriate path/name of that browser in place of Google Chrome.

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