How do I connect using Kace?
Kace by Quest has partnered with Splashtop to enable Kace customers to remotely access computers using Splashtop technology and infrastructure. From the Kace console, simply click on "Connect to" within the device's panel to establish a session.
Here are detailed setup instructions in Kace's page:
If you have been a user of the retail Splashtop product, note that the flow with Kace is different. You no longer use the Splashtop Business app to connect. All connections (and deployment) are handled through the Kace console.
How do I provide remote access to my end users?
Your Kace subscription lets you and your fellow technicians remotely access all of the computers you manage.
You may want to enable some of your end users to remotely access their computers to work from home, and generate revenue by reselling Business Access.
To do that, you can subscribe to Splashtop Business Access directly from Splashtop. Choose a package based on the number of users that need remote access. It will work in conjunction with your Kace setup, without you having to deploy the Splashtop streamer agent again.
The steps are as follows:
- Create a deployment package via Splashtop web console.
- Enter the 12-digit deployment code from Step 1 into the Splashtop streamer agent, on the computers your end users want to access.
- Configure which end users can access which computers by setting the access permissions.
- Have your end users install the Splashtop Business app (left side of that page). When they log into the app with their Splashtop credentials, they will see and be able to remotely access the computers you've assigned.
You're welcome to sign up for a 7-day free trial of Splashtop Business Access. Please contact our team if you have any questions.
What if I run into connection issues with Kace/Splashtop?
Please refer to these instructions from Kace:
Troubleshooting for Remote Access
If that doesn't help, please file a support ticket with us.