Linux FAQs

If you run into some issues when using Splashtop with Linux, have a look at our most frequently asked questions below to find some answers.

Why do I get a black screen when connecting to a headless Linux server? 

A: Splashtop on Linux does not support headless systems at the moment.
One possible workaround is to connect an HDMI dummy to the system to simulate a display.

Why do I get an "The user is not an administrator. Please try again" error when logging in?
login_en-us.png
A: Although the system account might have the admin privilege, it's possible that it's not under the group admin, resulting in the login error.

For CentOS / RedHat / Fedora:  Users should be under group “adm” or “wheel”
For Ubuntu: Users should be under group “adm” or “sudo”
You can verify the sudo privilege with the command $ sudo -v.
The display server (X window) of my Linux is not Xorg.
A: Splashtop requires Xorg environment to run Splashtop streamer (Wayland is not supported at this moment). Please refer to below articles for switching to different environment:

Ubuntu - https://itsfoss.com/switch-xorg-wayland/ 
RHEL - https://www.redhat.com/en/blog/red-hat-enterprise-linux-8-gnome-and-display-server-changes
Fedora - https://docs.fedoraproject.org/en-US/quick-docs/configuring-xorg-as-default-gnome-session/
The EU keyboard mapping doesn't work when connecting to a Linux server remotely.
A: Please submit a support ticket and contact our support for workarounds.

 

 

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