If you run into some issues when using Splashtop with Linux, have a look at our most frequently asked questions below to find some answers.
Why do I get a black screen when connecting to a headless Linux server?
A: Splashtop on Linux does not support headless systems at the moment.
One possible workaround is to connect an HDMI dummy to the system to simulate a display.
Why do I get an "The user is not an administrator. Please try again" error when logging in?
A: Although the system account might have the admin privilege, it's possible that it's not under the group admin, resulting in the login error.
For CentOS / RedHat / Fedora: Users should be under group “adm” or “wheel”
For Ubuntu: Users should be under group “adm” or “sudo”
You can verify the sudo privilege with the command $ sudo -v.
The display server (X window) of my Linux is not Xorg.
A: Splashtop requires Xorg environment to run Splashtop streamer (Wayland is not supported at this moment). Please refer to below articles for switching to different environment:
Ubuntu - https://itsfoss.com/switch-xorg-wayland/
RHEL - https://www.redhat.com/en/blog/red-hat-enterprise-linux-8-gnome-and-display-server-changes
Fedora - https://docs.fedoraproject.org/en-US/quick-docs/configuring-xorg-as-default-gnome-session/
Ubuntu - https://itsfoss.com/switch-xorg-wayland/
RHEL - https://www.redhat.com/en/blog/red-hat-enterprise-linux-8-gnome-and-display-server-changes
Fedora - https://docs.fedoraproject.org/en-US/quick-docs/configuring-xorg-as-default-gnome-session/
The EU keyboard mapping doesn't work when connecting to a Linux server remotely.