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Splashtop Open APIs

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Support

Splashtop now offers open APIs, empowering users to streamline workflows and enhance support capabilities.

These RESTful APIs are available for all Splashtop Enterprise teams.

Customers using other Splashtop products may sign up here to beta test.

Documentation

Download the latest open API reference here:

Splashtop Open API Reference V1.2

Available APIs

APIs for various web console actions enable you to automate the tasks that you normally would perform manually via the Splashtop web console.

  • Retrieve user info (user list, access permissions)
  • Manage users (invite users, delete users)
  • Retrieve computer info (computer list, basic computer info, inventory)
  • Manage computers (delete computers, rename computers, assign computers to group, add computer notes)
  • Manage groups (create, edit, delete, assign users/computers)
  • Retrieve logs (sessions, configuration history, endpoint management, and more)

APIs for integrating Splashtop attended support enable you to create a workflow similar to what is achieved via our pre-built integrations with ServiceNow, Freshservice, Jira Service Desk, Zendesk, etc.

  • Create a support session link
  • Start the session and connect to the end user's computer
  • Have the artifacts (session logs, file transfer logs, chat transcript, etc.) written back into the ticket

Over time, we will continue to add APIs providing additional services.
See What we're working on next (Roadmap) for more details.

 

Authentication

There are two methods available for authentication and authorization.

API Token (Splashtop Team Owners & Super Admins Only)
  1. Log into the web console at my.splashtop.com / my.splashtop.eu
  2. Click Management > Settings > API
  3. Click Create API Token
    pcp_api_en-us.png
  4. Configure the Scope and the Expiration Date of the API token.
    pcp-api-config_en-us.PNG
OAuth 2.0
  1. Use this form here to contact us to add an OAuth 2.0 app for your commercial software or Splashtop account and provide you with the corresponding client ID and client secret. You will also need to provide us with your redirect URL.
  2. Request an authentication code from our web console my.splashtop.com / my.splashtop.eu, using the format below:

    Format
    https://my.splashtop.com/oauth2/authorize?client_id=<client_id>&scope=<scope>&response_type=code&state=<string>&redirect_uri=<callback URL (urlencode)>

    Parameters
    client_id Client ID for the OAuth app we created for you (provided by Splashtop)
    scope Any of the following values, separated by commas:
    users,psa,service_desk,logs,team_users,team_computers,
    team_groups,team_access_permission,inventory
    state Define this variable to ensure the incoming connection is an authentication request initiated from your side. At a later time you will use this state to generate the access token.
    redirect_uri The redirect URL in URL-encoded format


  3. Use the authentication code to exchange for the access token and refresh token. The TTL of an access token is 24 hours while the TTL of a refresh token is 30 days.

    Refer to Section 4.1 OAuth 2.0 of the Splashtop Open API Reference for more details.
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