What are the differences between Splashtop Business Access and Splashtop Remote Support?

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General

Splashtop Business Access is for individuals or teams to access their own computers remotely. It is priced by user.

Splashtop Remote Support is for IT professionals or MSPs to remotely support their clients' computers. It is priced by computer, with free secondary users.

Comparison

Please refer to the following pages to get a better idea of the different usage models, features, and pricing:

There are a few additional technical differences between Splashtop Business Access and Splashtop Remote Support that grew out of their different architectures:

Splashtop Business Access

Splashtop Remote Support

Streamer can be deployed with deployment code. Standard streamer with Splashtop ID login can also be used. Streamer must be deployed with deployment code. Standard streamer with Splashtop ID login cannot be used.
Access permissions are configured for each computer individually, one at a time.

Access permissions are configured per user or per group of users.

For each user or group of user, you can grant access to specific computers and/or groups of computer.

Access can be granted to any user with a Splashtop ID.

Only users within the Splashtop Remote Support account can access its computers.

Secondary users can be added to the account for free. So you can simply invite any user needing access.

 

For existing customers

Splashtop Business Access was formerly named Splashtop Business.

Splashtop Remote Support was formerly named Splashtop Business for Remote Support.

The pricing and terms under which you originally subscribed do not change for you. You can continue to renew at the same price and use the product under the same terms as when you first signed up. We are continuing to improve the product and add new features for both our existing and new customers.

If you would like to learn more about the new products or make a switch, just let us know.

Have more questions? Submit a request

Comments

  • Avatar
    Poulsena

    How do I change the program to another computer (or Iphone) I want to travel with a ligther device.

  • Avatar
    Support

    @Poulsena,

    Do you mean you want to remotely access computers *from* your iPhone or another device?

    Simply install the Splashtop Business app on any other device you want to use. It's available for free on several platforms. See the download links at:
    http://www.splashtop.com/downloads#b (on the left-hand side)

    Hope we've understood your question correctly.

    Phil

  • Avatar
    Nicholasr

    I would like to upgrade from Splashtop Business to Splashtop Business Support. How do I do this?

    Thanks

  • Avatar
    Support

    @Nicholasr,

    Splashtop Business Access and Splashtop Remote Support are two different products. We can help convert your Business Access team to a Remote Suppor team, and it is prorated depending on how many days your Business Access subscription left.

    Please note if a team is converted, you will need to re-configure group, share access settings, etc.

    I would suggest that you file a ticket, let us know whether you want to convert your team or not, and which Remote Support plan you want to convert to. Our supporter will help.

    Thank you.

    Splashtop
    Vans