Splashtop Shield Integration

1. In the Splashtop console (my.splashtop.com/my.splashtop.eu), go to Subscription > Splashtop Shield. Then, click BUY NOW.

   

2. You will be taken to the checkout page, where you can select your license count. Then click Continue on the right to proceed with checkout.

   

To enforce the Shield Agent installation or deploy new installations, use one of the methods below.

Install by Endpoint Policy (Automatic Enforcement)

Use Endpoint Policies to automatically install Splashtop Shield on assigned computers. Splashtop attempts the installation up to three times every two hours until the agent is successfully installed. If Splashtop Shield is removed, Splashtop will automatically attempt to reinstall it using the same retry behavior.

1. In the Splashtop console (my.splashtop.com/my.splashtop.eu), go to Automation > Endpoint Policies, then create or edit an existing policy.

2. Click the Endpoint Security tab and toggle it on.
   Select Splashtop Shield in the Security Product dropdown menu.
   Click the Installation checkbox to enable automatic installation.

   

Install from Endpoint Security Page (On-Demand)

On-demand installation is initiated by an admin and installs silently without user interaction. This option is useful if you do not want Splashtop to automatically enforce agent installation, or if you want to install the agent immediately on a computer without waiting for the two-hour policy retry interval.

1. In the Splashtop console (my.splashtop.com/my.splashtop.eu), go to Security > Endpoint Security.

2. Select the checkboxes of the computers you would like to install Splashtop Shield on, then click Actions > Splashtop Shield > Install Splashtop Shield Agent.

   

Splashtop Shield install/uninstall notification emails are managed through Endpoint Policies, separate from other antivirus notifications, which are configured at Team Settings > Endpoint Security.

Email alerts about threats are managed in the Shield Console settings: Splashtop Shield.

Automatic agent installation and notification emails are configured independently within the policy. You can enable Splashtop Shield notifications without enabling automatic agent installation.

1. In the Splashtop console (my.splashtop.com/my.splashtop.eu), go to Automation > Endpoint Policies, then create or edit an existing policy.

2. Click the Endpoint Security tab and toggle it on.
   Scroll to Notification Settings and select the alerts you would like to receive.

   

3. Click the Edit Email List button to configure the email recipients.
   You can type or select users/user groups from the dropdown menu.
   Team users are shown in blue, while external emails are shown in grey.

   

Once the Splashtop Shield integration is enabled for your team, a new Primary Security column appears on the Security > Endpoint Security page. Computers with a confirmed Shield Agent installation are listed under the Primary Security column, while other detected security software appears under Other Software.

This view allows you to see and manage multiple security solutions on an endpoint, if applicable. For best results, we recommend using a single solution, or no more than two.

Running Manual Scans

After installation, you can run Quick and Full scans from the Splashtop console. Select the computer(s) you wish to scan, click Actions > Splashtop Shield > Scan Computers, then select Quick Scan or Full Scan and click Scan.

Columns & Icons

• Status (Green/Yellow/Red/Grey): If two solutions are detected, shows the worse of the two.
• Security Events: Total number of detected threats across all solutions.
• Primary Security: Information shown if an installation is detected.
  • Threats (Alerts) counter
  • Protection status (enabled/disabled)
  • Assigned Endpoint Policy name
• Other Software: Other detected security solutions.
  • Threats counter
  • Protection status (enabled/disabled)
  • Last scan time
• Details icon: View threats, incidents, and details for specific computers.

View Settings

To customize your view or hide columns/icons, click the View Settings icon at the top right. For example, if you primarily manage Splashtop Shield on all of your endpoints, you can hide the Other Software column.

Filters

To filter the computer list, click the Filters icon at the top right. For example, you can filter by Status to find computers with issues that need to be addressed, or filter by EDR Software Install Status to find computers that may have installation issues.

Threat alerts are displayed in the web console under Security > Threats > Splashtop Shield. High-level data is displayed and can be filtered. Acknowledging a threat clears the alert within Splashtop. Each alert includes a direct link to the alert/event for triage and remediation in the Splashtop Shield console.