Below are common questions for Splashtop Shield.
Getting Started
Shield for Business protects company-owned devices under centrally managed Groups and Policies, while Shield for Consumer protects an individual's or family's own devices with settings each person controls themselves.
What this means
| Shield for Consumer | Shield for Business | |
|---|---|---|
| Who it's for | Individuals and families protecting their own devices | Organizations protecting company-owned devices |
| Capacity | Fixed device slots per plan | Pooled seats managed in Splashtop Remote |
| Settings control | Each person controls their own device | Centrally enforced through Groups and Policies |
| Remote help | Built-in Family Support, consent required every session | Not built in. A separate Splashtop remote support product can be used instead |
| Provisioning | Signed up directly with Shield | Provisioned as a Splashtop Remote add-on only |
Yes. Shield for Business can run alongside other security tools such as CrowdStrike or Bitdefender without conflict.
If your organization uses Splashtop Remote, both Shield and other supported security tools appear side by side on the Endpoint Security page in the Remote console, each with their own status.
No. Shield for Business focuses on protection and policy enforcement. Remotely viewing or controlling an employee's screen is a separate, dedicated Splashtop product.
This is an intentional scope decision, not a missing feature. If your organization needs hands-on remote support for employee devices, Splashtop's remote support products are designed for that and can be used alongside Shield.
Your administrator can see your device's protection status and security events, such as threats found or scam sites blocked. They can't view your files, browsing history, or personal activity.
Shield for Business reports protection-related information to your administrator: whether the agent is installed and up to date, what Policy is applied, and any security events like a scan finding a threat or a scam site being blocked. It doesn't give your administrator a view into your personal files, messages, or browsing beyond what's needed to enforce protection.
Log in to the Shield Business Console here.
Usage
Shield automatically quarantines most threats. Check Activity to confirm the outcome and see if any follow-up is needed. But if a threat is found on your device, you can run a scan from the Shield agent, Splashtop Console, and the Shield Console.
If Shield (and other AV software) is unable to remove the threat, follow these steps:
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Manage a detected threat
Open the Shield Agent on the infected device, go to Scans > Manage Threats, select the threat(s), then choose to Quarantine or Delete the threat.
From the Scan page, you can also manage your quarantined files:
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Manage quarantined files
Click Manage Quarantine, select the quarantined file(s), then choose to Trust or Delete the files.
You can run scans from the Shield agent, Splashtop Console, and the Shield Console.
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From the Shield Agent
Click Scan on the left-hand side, then select Run quick scan, Run full scan, or Choose files (for a custom scan).
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From the Shield Console
Go to Devices on the left-hand side, find the device(s) on the Device list, then click the Quick scan or Full scan option under Actions.
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From the Splashtop Console
Go to Security on the left-hand side > Endpoint Security. Select the device(s) you want to scan, click Actions > Splashtop Shield > Scan Computers, then select a Quick scan or Full scan and click Scan.
Your device's protection status refers to the current status or state of your device in regards to security.