Overview: Each person currently has their own account with an active Splashtop Business Access subscription or trial. Users can be invited to multiple teams or decide to shut down their own team to join yours.
If a user does not shut down their initial team, they will need to switch their default/initial team to access the new team and its computers.
The streamers on their computers need to be reinstalled with the installer from your account so that their computers will show up in your account and access permissions can be set for them so that they can each see and access their own computers while you can see and connect to all of theirs if you want to. The streamers on each user's computer need to be reinstalled with the installer from your account so that their computers will be listed as part of your team. Access permissions can then be set for each user so that they can see and access their own computers, while you can see and connect to all of their computers if you want to.
Where can I find the Streamer?
The streamer installer link can be retrieved from our web portal at https://my.splashtop.com and logging in with the parent/owner account.
Once logged in, click on the blue ‘Add Computer’ button which should be under the tab ‘Computers’.
If there is a shared drive that’s accessible from all of the computers, you can download the installer using Option 2: Download Installer (Management->Deployment->Deploy) and then put the installer on the shared drive once it has been downloaded.
If your organization doesn’t use a shared drive, then you can grab the shareable link using Option 1 and send it via e-mail to everyone. Option 1 can be found under Management -> Deployment -> Deploy -> Shareable link.
How to shut down the user's previous team?
If the person decides to shut down their team before joining yours, it is advised that they do this when their streamers have already been reinstalled with the one from the parent account. The parent account holder DOES NOT need to complete this step):
- Login to the web portal at https://my.splashtop.com with your account.
- Hover over ‘Management’ and click on Settings.
- Click the link at the bottom right that says, ‘Shut down this team’.
Once they’ve shut down their teams, that’ll cancel their subscription, too.
How to invite users via the parent/owner account through our web portal:
1. Log into parent/owner account -> Management -> Users -> Invite Users and then enter their e-mail addresses separated by commas or by pressing the return key for a new line)
Once the users are invited, you’ll need to set access permissions for them, but the access permissions can only be set once their streamers have been reinstalled and once they’ve accepted your invitation.
Here’s how to set access permissions (you’ll want to select the third option: Allow access by specific Splashtop IDs and check yourself and the specific user and press ‘Confirm’):
If the user does not shut down the team, here is how to configure their initial / default team: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/26094102346651-How-to-configure-your-default-initial-team
Please go through every step above and if you still have questions, please reach out to the Splashtop Technical Support Team: https://www.splashtop.com/contact-us