How do I configure who can access which computers? (Splashtop Business Access only)

Follow

Access permissions

A computer can be configured to be:

  1. Only accessible by the owner of the computer
  2. Accessible by all admins on the Splashtop Business account
  3. Accessible by everyone (both admins and members) on the Splashtop Business account
  4. Accessible by specific Splashtop IDs

Where to configure access permissions

Log into my.splashtop.com.

Next to each computer in the computer list, click on the gear icon and choose Access permission. This is for setting the access permissions of this computer.

Access permissions must currently be set one computer at a time.

18a-share_gear.png

Configuration options

There are 4 options available.

The options differ slightly depending on whether the streamer is signed in with a Splashtop ID or deployed with a deployment code.

19-share_options.png

Option 1 - Only accessible by the owner of the computer

In the case of a streamer that is signed in with a Splashtop ID, this is the default selection. The computer is only accessible by the ID that's signed in.

In the case of a streamer that is deployed with a deployment code, this option is not applicable since there is no single computer owner. This option becomes "not accessible" (by anyone).

Option 2 - Allow access by all admins

Any user on this Splashtop Business account with admin privilege can access this computer.

This is the default selection for a streamer that is deployed with a deployment code.

Option 3 - Allow access by all admins and members

Any user on this Splashtop Business account can access this computer.

Option 4 - Allow access by specific Splashtop IDs

You can choose precisely which user or users have access.

You can choose from amongst the users on this Splashtop Business account.

You can also grant access to anyone with a Splashtop ID. Just enter the Splashtop ID into the field near the bottom and click on Allow Access. That user ID will then be added to the list above, with a checkmark.

Who can configure access permissions

In the case of a streamer that's signed in with a Splashtop ID

By default, the computer can only be accessed by the person whose Splashtop ID/password are entered into the streamer. This person is the "owner" of the computer.

The owner of the computer is the only person who can grant access to others (i.e. only the owner of the computer can change to option 2, 3, or 4 in the above screenshot).

Admins on the Splashtop Business account cannot grant access to a computer they don't own. However, they do have the right to disable shared access of any computer (by choosing option 1, "not accessible by others").

In the case of a streamer that is deployed with a deployment code

By default, a computer provisioned with a streamer that's deployed with a deployment code becomes accessible by all admins on the Splashtop Business account.

Admins are considered the "owner" of the computer and have all rights to configure the access permissions, from disabling access completely to granting access to everyone.

Status indicator

In the computer list, a computer that is "owned" by someone else that has been made accessible to you is designated by a "sharing badge" on its icon. The Splashtop ID of the owner is listed alongside the computer.

In the user's screenshot below, the accounting computer is owned by Wendy who granted access to this user. The marketing computer is owned by Melinda who also granted access to this user.

On Wendy's computer, the Streamer status window indicates that her computer has been made accessible to others.

Have more questions? Submit a request

Comments

  • Avatar
    Pblank

    A very helpful addition would be to allow assigning computers to users through Management/Users - clicking on a user settings icon would perhaps give you a list of available computers, and you could assign the user from there. 

    Here's another suggestion: It would also be very neat if a computer GROUP could be assigned to a user or users, with multiple groups available to any user that the admin desires to grant access.

  • Avatar
    Dent-2520

    อยากใช้งานมากครับ 

  • Avatar
    Danilo.Pellegrini

    quoto:

    A very helpful addition would be to allow assigning computers to users through Management/Users - clicking on a user settings icon would perhaps give you a list of available computers, and you could assign the user from there. 

    Here's another suggestion: It would also be very neat if a computer GROUP could be assigned to a user or users, with multiple groups available to any user that the admin desires to grant access.

  • Avatar
    Kevin

    I agree, it would make things easier if we could assign a whole group.  It is tedious to do each individual computer in a group.

  • Avatar
    Support

    @all,

    We are working on adding more flexibility in sharing function (for example, share by group basis). I will make sure development team aware suggestions mentioned here.

  • Avatar
    Jack

    Any update on this development as I see this as a must have feature sorry otherwise we will be forever changing permissions here if a new tech arrives on the scene and only needs access to certain clients PC's etc

  • Avatar
    Aramos

    I am also very interested in the status of this addition. I only have one guy to manage permissions for, and it is tedious to always be changing permissions per computer. I can't imaging large organizations managing this.

  • Avatar
    It

    The lack of proper group management controls is going to force us to look elsewhere. 

  • Avatar
    Support

    @all,

    The sharing by group basis is included in the Splashtop Business for Remote Support product. You could refer to the FAQ article to know the differences of two products:

    https://support-splashtopbusiness.splashtop.com/entries/69863004

    We would also like to help if you want to switch over to Splashtop Business for Remote Support.

  • Avatar
    Trent

    I have clients that need to access just one of their machines... How do I give them access to do this? Do I have to pay for additional users? 

  • Avatar
    Support

    @Trent,

    How many clients do you have that need such access ability? If that is lots of them, I would suggest that you could use Splashtop Business for Remote Support which could have unlimited secondary users.

    You could refer to our official page for more details: http://www.splashtop.com/remote-support

    You could also know the differences between Splashtop Business and Splashtop Business for Remote Support at below FAQ article:

    https://support-splashtopbusiness.splashtop.com/entries/69863004

    Hope this helps!

  • Avatar
    Partha

    when share by Group will be done? any appox time?

  • Avatar
    Trent

    Sounds like SB4RS is what I need... How to switch from one type to another?

  • Avatar
    Jake

    I have this set up as per the tutorial above for a user. I was able to add their splashtop ID to the computer via my Business account, but the computer never becomes available for the user to connect - it appears in their account but no "connect" button. Please advise. Thanks

  • Avatar
    Support

    @Jake,

    I checked the backend, there are no other members except your own account under your team.

    Did you invite your user to your team already?

  • Avatar
    Christysbookkeepingsvcs

    I have followed the instructions to click on the gear of a computer to grant access to just one person for that computer in particular and there is no option for 'Allow Access'? mine is a splashtop business account, i just signed up...help and thanks,

  • Avatar
    Support

    @ Christysbookkeepingsvcs, It looks like you have the Remote Support package. Please refer to this article instead:
    https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115001437023-How-to-set-computer-access-permissions-Remote-Support-only-