Preference Policy


Preference Policy is a tool to remotely configure the Streamer settings of your deployed endpoints and is accessible from the web console ( or By assigning endpoints to your policy, you can configure and overwrite existing Streamer settings without having to redeploy the Streamer or manually change the settings locally at the endpoint.  

Supported Subscriptions & Platforms


Preference Policy is available for the following subscriptions:

  • Splashtop Enterprise
  • Splashtop Business Access (Legacy/Solo/Pro/Performance)
  • Splashtop Remote Support (MSP/Basic/Plus/Premium)
  • SOS + 10/ Unlimited


At the current time, only Windows and Mac Streamers (version and higher) can be added to a Preference Policy.


Create Policy


To create a new policy, log into your web console ( or, hover over Management, and click on Preference Policy in the drop-down menu. Then, click on Create Policy.



You will see the following screen if you have not created any policy yet.


If you have already created a policy, you will see the following screen instead.


Beside Name and Description, there are three major categories: General, Security, and Bandwidth Management.



Each of the three categories divide up into two boxes. The left box (Selected Options) contains the settings that you have added to your policy. The right box (Unselected Options) contains the settings that you can choose from to add to your policy.

You can also assign a group admin to your policy.



Add and remove items to your policy

To add an item to your policy, click on the blue plus button. The selected item will then be moved to the left box of selected options.


Instead, if you want to remove an item from your policy, click on the red minus button. The selected item will be moved to the right box of unselected options.


Configure the value of an added item

After you have added an item to your policy, you can configure its value. Most of the items have binary values that you can toggle on or off. If the switch is greyed out, the value is set to off. Conversely, if the switch is blue, the value is set to on.



Initially, the item values are set to their default value. For example, the blank screen setting above is by default turned off.

Know your item

If you are not sure about the function of an item, you can click on the angle bracket icon to display a concise description.



Bandwidth Management

Bandwidth Management is a brand new tool that allows you to control bandwidth in terms of the parameters FPS and audio quality.

As for the items Maximum FPS Option and Maximum Audio Quality Option, if you select the highest value (Maximum FPS Option: "Ultra High", Maximum Audio Quality Option: Ultra High - 384k"), it will have the same effect as not adding these items to your policy at all: no bandwidth restrictions for your users.

Please note that if these settings are not available for your subscription in the first place (for example, Ultra High FPS is not available for Splashtop Business Access Legacy), configuring them in your policy will not have any effect (although you can see and modify them).




Add computers

After you have created the policy, you can then add computers to it.

Directly click on Add Computer in the pop-up.


Alternatively, click on Add in the Preference Policy dashboard.


Select the computer or computer group you want to apply your policy to, and click on Save. Please also make sure that the Splashtop Streamer is updated to the latest version.

Please note that only Streamers running version and above will be displayed in the list of computers that you can add to your policy.


Assigned computers will be marked by a new icon that indicates that they are part of a policy.


If you hover over that icon, the name of the policy will be displayed.



Assign Policy with Deployment

With Preference Policy, you can have your endpoints follow a policy the moment they are deployed. You can select a Policy from the dropdown here when you are creating a new deployment package from the Deployment page. Please see this article for more information on how to create a new deployment package: How do I create deployment packages? – Splashtop Business - Support




When a user remotes to a computer that is part of your preference policy, the configured settings or restrictions apply to the remote session. For example, if your policy restricts the FPS to High and the user tries to set it to Ultra High, an error message will pop-up.




Many of the items that you can configure within Preference Policy can also be configured from within the Streamer UI. If a setting that you have configured in your policy is also part of the Streamer settings, the respective setting will be greyed out and cannot be configured from within the Streamer UI any longer. For example, since the blank screen setting has been set to on in the preference policy. this option is greyed in the Streamer UI for all computers that this policy has been applied to.


If you remove the computer from the policy, or if you remove the item (in this case Blank Screen) from your policy, the setting can be configured from the Streamer UI again. However, its value will not automatically switch back to the default value (remember Blank Screen is turned off by default) but will keep the value it had been given to before.




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